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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I never received the money and am still waiting for the promised check.
This service was easy to use. Offers good prices. I'm pretty sure one of my packages never made it there and I didn't get paid, but oh well. When I dropped it off at walgreens they said they would text me the receipt but never did.
Would use BooksRun again
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
Having a good experience glad you did check so I could make some money going to open a savings account soon getting caught up with my bills now thank for the help
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
I was kinda skeptical about it but wow it actually works! I just followed the instructions and got my Check in the mail. It's really that easy
Thank you for your review, Gabriela! We really appreciate it! - BooksRun Team
Great experience. Fast service and quick check return! Definitely recommend.
Thank you for your positive feedback, Autumn! - BooksRun Team
Keep the good work going as your company is the best and reliable.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Have sold many books here...great prices and great service!
Thank you for the great review, Sheryl! Hope to see you among our customers in the future! -BooksRun Team
Website very well built and the process to select and then send books is well thought out- happy to help books be more affordable and read by other people at more affordable price points
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Used this service for the first time and it was easy and fast
Thank you for sharing your experience, Edward! That is really nice to hear! - BooksRun Team
I will start by saying I've had several excellent transactions with Booksrun; but I take issue with their counterfeit policy. It always seems like they are flagging high dollar books as counterfeit, while other buyers can validate the books with no issues. What's worse is they send a generic email to inform you it's counterfeit with absolutely no detailed information as to what led them to that conclusion. I have very happily moved all my business to other e-commerce sites.
The book flagged on this order # was actually paid by booksrun prior to them now deciding it was not authentic.
Dear User, Could you please contact us via email at info@booksrun.com and state issue #BRSJ11162202? We’d love to hear more about this issue in order to assist you. - BooksRunTeam
Paid extra shipping to receive fast but I had to buy from somewhere else because it didn't arrive as promised. Now I just need a label to return the rental but can't get a response or a label. Hard to contact. This was a rental and no label included to return, so had to search for number to call to get label to return and that has not been successful. Just include the label so people don't have to waste their time searching g for numbers and contacts. No one answered my email to date for the label.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution - BooksRun Team
I received my book. The book in completely new and there are a lot of information which I can not get online.
Thank you for your positive review, Vaibhavi! We are glad you liked our services. - BooksRun Team
My textbook arrived very quickly and in the city edition described. The website was very easy to use. I will be back for my other textbooks!
Thank you for your positive review! We are glad you liked our services. - BooksRun Team
Book was just as described. Shipping was incredibly fast, received book 3 days after order. Thank you
Thank you for sharing your experience, Richard! That is really nice to hear! - BooksRun Team
The book was in great condition, you could barely tell it was used. It arrived quicker than expected also.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
This is how they operate:
1) You get a quote for your books and they will deposit $ into your paypal account. They send you a shipping label
2) After a couple 2-3 weeks they determine the books are 'counterfeit' and keep them, stating they are turning them over to the proper authorities
3) You just gave your books away and they are probably going to resell them
Dear Laurie, Could you please contact us via email at info@booksrun.com and state issue #SJBR09202202? We’d love to hear more about this issue in order to assist you. - BooksRunTeam
Downgraded quality on one item that was in excellent condition, couldn't offer an explanation.
Claimed one book was potentially counterfeit (because apparently the manufacturer sells brand new counterfeits to university bookstores?), but they "couldn't verify its authenticity" - not that they can verify it was counterfeit (because it wasn't), so they kept it, and paid me nothing on it. Again, couldn't offer any explanation.
They may pay you for books, but they're just as likely to steal them from you if you send them in.
Dear Glen, Could you please contact us via email at info@booksrun.com and state issue #SJBR09202201? We’d love to hear more about this issue in order to assist you. - BooksRunTeam
They quoted me $600 for my books and paid me $4.71 said my books was counterfeit but they was not like the description on counterfeit books they have posted. They said they would give the books to the author for further investigation and they do not. They resell the books for alot more money than quoted to on amazon. They are dishonest company
Dear Kimberly, Could you please contact us via email at info@booksrun.com and state issue #SJBR09142202? We’d love to hear more about this issue in order to assist you. - BooksRunTeam
No issues with ordering or delivery. Workbook had a bit of writing in pencil but I was able to erase without issue.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
My books came in the mail fast, were shipped in recycled packaging, and we're in good condition. They were also much cheaper than my college bookstore and other places! I also like to sell my books back here when I'm done with them and recommend this site to my friends.
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution - BooksRun Team