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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Item was downgraded without notice or proof. Felt it was done unfairly.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution - BooksRun Team
They lower the quoted amount quite often……………………………
Dear Debbie, Could you please contact us via email at info@booksrun.com and state issue #BRSJ11252201 We’d love to hear more about this issue in order to assist you. - BooksRunTeam
I have had nothing but good experiences with BooksRun. I have used them repeatedly and will continue to do so.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
I was able to get a book at a reasonable rate and very quickly! Thank you for offering this service to students!
Thank you for sharing your experience, Jeni! That is really nice to hear! - BooksRun Team
I love the option of being able to return my books for cash. I have found so many of my textbooks are redundant yet I needed them for a few months. I love how this feels better to let someone else benefit from them too.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Excellent experiences with Books Run. Prompt and very fair prices, always dependable.
Thank you for sharing your experience with us, Jeanne! - BooksRun Team
As usual, honest and fair treatment, paid the correct amount, in a timely manner. One of the best book buyback companies out there.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
This was my first time selling back my textbooks and it went so smoothly!
Thank you for your positive review, Jennifer! We are glad you liked our services. - BooksRun Team
Efficient, easy, fair prices, quick reimbursement.
Thank you for sharing your experience, Lisa! That is really nice to hear! - BooksRun Team
Great experience selling books to them several times
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
I have sold books to this company many times. They pay quickly
We are so glad to hear that! Already looking forward to doing business with you again! - BooksRun Team
I sell books back and receive my payment quickly. I've had several great buyback experiences and would highly recommend them!
Thank you for your positive review, Carrie! We are glad you liked our services. - BooksRun Team
I've used BooksRun twice now to sell some of my books. I truly appreciate how simple it is to scan your books, receive a shipping label, and send the books in their way. I never have to wait long for the payment and have never had any issues getting the amount I was quoted for!
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
I have sold a number of books through your service and I am very happy with the service. Thank you.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Almost always, they do not pay what they promise when you search for their buyback price. The price they quote is for books in Very Good condition. They don't have a category of Good condition so, in my experience, they immediately downgrade most books to Acceptable and pay you a lot less than the original quote. Otherwise you have to pay $8.95 to get each book back. I rarely do business with them anymore.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution - BooksRun Team
Terrific website. Honest. If you mail them books in the condition stated, they will send you the quoted amount. I use this website regularly.
Thank you for your positive review, Christian! We are glad you liked our services. - BooksRun Team
Great company to work with. Fair and always let you know if any discrepancies on any of your returns.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Took a while to receive my money, still waiting on it. Update: I have received the money.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution - BooksRun Team
Consistently highest prices on general inventory books and textbooks. Quick and smooth processing and payment. Highly recommend!
Your feedback is greatly appreciated! We are glad to provide you with good services. - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the positive review, Mark! - BooksRun Team