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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
Book came with broken spine, pages ready to fall out. And a giant BooksRun sticker on the back.
My book came quickly and in exactly the shape described. It was packed well-just what I was hoping!
Book was In great shape for the price. Quick delivery time also!
Thank you for sharing your experience, Jeremy! That is really nice to hear! - BooksRun Team
Book was in solid condition and delivery was easy.
Thank you so much for the positive review, Brandon! - BooksRun Team
Service was great and the book arrived as described.
Thank you for sharing your experience with us, Ruth! - BooksRun Team
A great book purchased through a great online process!
Thank you for your positive review, Gregory! We are glad you liked our services. - BooksRun Team
We sell books to BooksRun several times a month. I have found it to be a wonderful experience. Our orders are processed very quickly, if there is an issue with any of our items it is always addressed in a timely manner. I love BooksRun!
Thank you for the great service.
Thank you for such amazing feedback! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team
The process was simple. Quick payment, best rates.
Thank you so much for the positive review, Anna! - BooksRun Team
The website was super easy to use. I would def use them again.
Thank you for your positive review, Rebecca! We are glad you liked our services. - BooksRun Team
Great first experience,I honestly thought this was going to be fake but it wasn't.I got my check pretty quickly than expected and overall service was great.
Thank you for sharing your experience, Rebeca! That is really nice to hear! - BooksRun Team
I had read several horror stories in Reddit. I was expecting my books to suddenly had "water damage", or the price to be corrected for blemishes that were not there.
I was happily surprised that everything worked out well. I got the payment within a week, and it was the quoted price. I would recommend Booksrun after this experience. Very little customer effort.
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
This was the first time I used BooksRun and it went very well. The book selection process was easy, the label/mailing was straight forward and they paid me what I evaluated my books to be. Great experience and I would use them again.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
I received a check quickly for the amount stated. I would do business with them again.
Thank you for your positive review, Joan! We are glad you liked our services. - BooksRun Team
Things worked smoothly and I will use the process again when I have another book to sell back.
Thank you for such a review! Happy to hear that you are satisfied with the book! - BooksRun Team
Good customer service that answered and resolved questions quickly.
Thank you for your review, John! We really appreciate it! - BooksRun Team
Overall efficient process and performed as expected. Appreciate that the item will be reused.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
Although i am pleased, i do wish you would buy back more of the books i tried to sell. Other than that, i wouldn't change a thing.
Thank you so much for the positive review, Vanessa! - BooksRun Team
Please heed my warning. I didn't listen to the other reviews but booksrun will not give you the quote they initially tell you. They will find or do something to your books to not have to pay you. My books were untouched for 2 years and I finally decided to sell them and "somehow" water damage was on one of my books and my front page of another book was torn and had tape on it. Yes I would definitely sell back a book and put " like brand new" just for the cover to be falling off and need tap. You guys are a joke and if I wasn't a broke college student I would sue the heck out of you guys. Watch your backs because karma is real.
Dear Jordine, Could you please contact us via email at info@booksrun.com and state issue #BRSJ11252202 We’d love to hear more about this issue in order to assist you. - BooksRunTeam
Very easy. Turnaround was quick. No complaints. I would definitely use this site again.
Thank you for your review, Sally! We really appreciate it! - BooksRun Team
Very easy and straightforward to sell books to BooksRun. Always receive the price that was quoted.
Thank you for sharing your experience, Lakisha! That is really nice to hear! - BooksRun Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for resolution. - BooksRun Team