About the Business
Looking to sell back your textbooks for most cash or buy/rent new at best prices? Fast pay with FREE shipping for college textbooks buyback. Best deals for new textbooks.
BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I put in the ISBN and got a quote. When it was received, the quote went down to.30 cents. Then I had to pay to have it returned.
My book came in less than a week after I ordered and was in great condition! Very solid and trustworthy place to order books from
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Easy to buy and sell used books, good prices and quick turnaround
We are happy to hear you liked our services! Hope to do more business with you in the future! - BooksRun Team
Excellent, I would recommend not requiring this much in writing
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
Very simple and fast results, transaction was perfect
Thanks for sharing your opinion with us. It's such a pleasure to do business with you! - BooksRun Team
My order of 2 books arrived on time and was securely packaged. The books are in perfect condition. I'm very pleased with Books Run. Thank you!
You are more than welcome! Looking forward to hearing back from you more in the future. - BooksRun Team
I hate surveys. If I have to receive two emails and fill in a long questionnaire that rejects any blank spaces, I'll probably not buy again
Greetings, We are indeed sorry to find out that there were issues with our service due to some reason. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
The book was as described (very good) or even better as it appears not even read previously and the shipping was so fast...not only was it shippied as promised within 24 hrs but it also arrived within 2-3 days...the best I have experienced in ordering many many used books.
We do appreciate your opinion regarding doing business with us! Looking forward to hearing back from you more in the future! - BooksRun Team
While diligently cleaning and organizing our cluttered basement, I stumbled upon a box filled with my old college textbooks—the ones I had purchased to complete my degree about five years ago. As I brushed off the dust and reminisced about late-night study sessions, my daughter piped up, "You know, you could sell those!" Intrigued by her suggestion, I explored online platforms for selling books. To my delight, the entire process was speedy and effortless. Not only did I clear out space in our home, but I also earned a little extra cash from items I would have otherwise donated to Goodwill. It was a rewarding experience that turned nostalgia into profit!
We are so glad to keep you satisfied with our services! We make a lot of attempts to work hard for you all the time and bring satisfaction with each and every order for all customers! - BooksRun Team
I searched for a book and came across this place. Excellent service.
We are glad you’ve had a positive experience in doing business with us! - BooksRun Team
The quote I was given was higher than the amount received. The books that I was paid less for, were in like new condition, and I was given no explanation for the price change.
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team
The selling quotes from this company seem generally higher than others. But the quote I received changed when they actually paid. If my books had shown wear and tear, this might be understandable, but they were good books. I wasn't given an explanation for the lower price I was given.
Easy purchase, great price, fast shipping! We are very happy with how smooth the purchase was and the quality of the book we received.
I paid full price for a new version of this book but there were post-its in the book and the access code was used. I reached out to customer service and they responded initially, I sent them the photos they requested, but haven't heard from them since after sending 2 follow-ups. Could have purchased a brand new book with access code cheaper directly from the publisher it turns out. Waste of money and my time.
Greetings, We are sorry to hear that you could not use the item purchased, however, we are always eager to resolve the issue amicably so that our most valued customers are satisfied with their purchases. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
I did not receive the books I ordered. I ordered math textbooks (in English) and received a German novel. While it only took 3 days to get my order, it took over a month to get a response from their "customer service" demanding another picture of what I had received. Since I was traveling that week and unable to take a photo, they closed the case. I give up.
Greetings, We apologize for any delays in answering / giving feedback due to a high volume of incoming emails. We have taken all the information mentioned by you into consideration and we will continue working on improving our services. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Did not return one of the books I didn't get paid for.
Your feedback is greatly appreciated! We will continue working on improving our services. - BooksRun Team
I ordered the book and received confirmation, then other emails regarding delivery. The book was delivered in the scheduled timeframe and in good condition as described.
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
My text book I needed for school was missing 2 chapters. I emailed customer service and never received a response back. That is dropping the ball in my eyes.
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
BooksRun made acquiring the textbook for my son's dual credit course pain-free. The book was better than described, competitively priced, and arrived quickly. They go above and beyond to ensure customer satisfaction, and, bonus, they facilitate the buyback process - making the entire experience hassle-free.
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
5 stars
Book arrived promptly and in condition as promised
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Easy to find, happy to find. Look forward to get my order when it arrives. Wii probably order again.
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings, We are indeed sorry to find out that there were issues with the buyback order due to some reason. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We are eager to resolve the matter and investigate any issue occurred, therefore, please do not hesitate to contact us directly in order to fix the problem as soon as possible. Warm regards, BooksRun Team