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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
I have a pile of books to read, but when this one arrived I put all the others aside. Fantastic read, book was in the best shape, and delivery was spot on.
Exceeded my expectations. Provided a Beautiful copy wrapped.
Thank You!
You are very welcome! And thank you for your positive feedback! - BooksRun Team
Book is in excellent condition, and it was shipped promptly.
We are glad to hear that you are happy with the item received! - BooksRun Team
An utterly terrible experience. I was sent a book that was rated "GOOD" instead the book was was covered on EVERY PAGE with yellow, read, blue and purple underlining. The book was barely legible. I sent THREE messages to BR to discuss this junky book and to receive a refund on this $15 purchase BUT RECEIVED NO RESPONSE. ABE BOOKS also reached out to BR and RECEIVED NO RESPONSES!
Finally after almost THREE WEEKS of waiting to resolve a lousy $15 purchase ABE went ahead and issued me a refund.
BooksRun is a dishonest and duplicious merchant and I would Never buy from you again. If ABEBOOKS had any backbone they should remove you as a seller on their website. Will anybody at BR even seriously read this review?
Greetings, Please accept our apologies regarding the matter since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. All orders are packed and sent by our facility following all the packaging guidelines. Sometimes the packages may be damaged during transit. We would like to help you out in this case and provide a satisfactory resolution, thus, please feel free to write to us with any further question or concern. Warm regards, BooksRun Team
From start to finish, my order was handled efficiently and quickly. I look forward to doing business with them again in the future!
Thanks for leaving such an excellent review regarding our services! Hope to work with you more! - BooksRun Team
Great experience! Direction and rules are quite simple when it comes to the textbooks to receive your money!
Thanks for cooperating! That’s amazing to work with you as our valued customer! - BooksRun Team
Thanks for such an excellent review! We are so glad to see that you are satisfied with our services! - BooksRun Team
Purchased some gently used music books. Good price, shipped promptly. Thanks BooksRun! - Pete
You are so welcome! Hope to see you again among our happy customers! - BooksRun Team
Received two copies of a book in good packaging in a timely fashion.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
Excellent service, exactly as described on web site.
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
Quick and easy, get pricing for books, pack books up using shopping label provided and drop off to shop. Convenient and simple!
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
They deemed one of my books something and would not pay for it and did not send it back
Greetings, Please note that we take this matter very seriously, as counterfeit items are illegal for purchase and sale (distribution of counterfeit copies is prohibited by the U.S. Code). The items deemed counterfeit are eligible for confiscation and forwarding to the relevant publisher for investigation, who reserves the right to dispose of the item as well in case it is proved to be inauthentic. In case the item is confirmed to be an authentic one, it is returned and paid for by us. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Ordering was easy, price was fair and delivery was quick!
Thank you for your amazing review! We are doing our best to keep our customers happy! - BooksRun Team
Book was delivered in three days, at a fair price, and was well within the condition which the vendor had described. Given as a gift and was well received.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
I didn't pay attention to how the book (s) was to be delivered. Much to my dismay, I realized that the recipient would not be available to accept the book. My fault for not checking.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
The book was lost in transit. Bookrun was very slow to respond and then wanted me to initiate a USPS search. They had the tracking number and required information. I feel it was their responsibility to track their shipment. The loss was never made right.
Greetings, We are indeed sorry to find out that there were issues with the order due to some reason. Please do not hesitate to contact us directly so that the required investigation of the case and further assistance can be prompt from our side. Warm regards, BooksRun Team
Hello, I sent in 6 books over the last 8 months and for every shipment I chose the Paypal payment preference (and got the insurance to cover for loss in the mail) and after shipment was confirmed, I received an email stating "your check is in the mail" congratulations. Then no payment on PP nor check was ever seen. I have been trying to contact customer support with no success. I expect this rating to fall in the abyss of the forgotten data on the internet, so good luck with you shipping your books and expecting any payment. Just warning if you are having high hopes from these transactions. They just "take" your books.
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
Received books in a timely manner. They were exactly what I needed.
Thanks for the review! Happy to keep you satisfied with the order! - BooksRun Team
BooksRun offers a user-friendly website for pricing the books you want to sell. The label is emailed, and a quick visit to the Post Office yields a positive monetary return for your time and efforts. I highly recommend BooksRun for your textbook-selling needs!
Thanks for your cooperation with us! We value your opinion regarding our services and hope to see you among our customers more in the future! - BooksRun Team
Have not answered my emails (2 of them) and I have yet to receive payment for a book sold. It's been months. Such a bummer!
Greetings, We apologize for any delays in answering due to a high volume of incoming emails. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. In case of lost/damaged checks, we always provide a payment reissue for our customer. Please let us know if you require additional information or further clarification regarding this matter. Warm regards, BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team