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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
The book I received was exactly as described!
I received it quickly and no hassle.
Thanks, will order from you again!
I am happy with my purchase. Could you stop sending me this survey?
We are happy to hear that you liked the item as well as our services! - BooksRun Team
Fast service and the used book was in great condition.
Thank you so much for the positive review, Marianne! - BooksRun Team
Fast delivery. Better condition than described. Would reorder again.
Thank you for sharing your experience with us, Robert! - BooksRun Team
Book arrived well packaged & in great condition. Took about 7 weeks to arrive and there was no tracking except for a few days before. It made it though!
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Great experience. Arrived on time. No issues. Would recommend.
Thank you for your review, Holly! We really appreciate it! - BooksRun Team
I received my order quickly and the book was in superb condition!
Thank you so much for the positive review, Elizabeth! - BooksRun Team
Condition of the book was as described. Timely delivery.
Thank you for sharing your experience with us, Janet! - BooksRun Team
They agreed to buy 5 text books from me, totaling almost $100. I was to be paid by PayPal within 4 business days of them receiving the books. I shipped the books as agreed and the received them on 2/14 (per FedEx). As of 2/23, I had still not been paid and I emailed inquiring about the status. I received no response. On 2/27, I received an email saying one of the books may be "counterfeit". I contacted them by phone on 2/28 and was told that the Mather would be resolved "today or tomorrow at the latest." This is the last communication I've had from them. At this point they have stolen 5 textbooks from me and will not respond to inquiries or pay as agreed.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team
Quick, easy and great prices. Packaging was also perfect. I will definitely seek them out for my next round of book orders.
Thank you for your positive review, Matt! We are glad you liked our services. - BooksRun Team
The reviews for renting seem okay but the selling is definitely a scam. Many people have complained that they don't pay close to what they quote you and I would have to agree. After they changed my quote, I requested to have the books retuned to me but it required me to pay 15 dollars. After looking further into reviews I see this is a very common issue they have. They tell you that your book as a different IBSN, but in the photo they attached both the books I sent in have exact same IBSN as the books they quoted me for….so I am not sure what they could be talking about. They also make it very hard to get in contact so you can't even really do anything to advocate for yourself. If you're trying to just get rid of clutter without throwing the books away, this is an option. However, if you are trying to sell the books for money there are many other, better options.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team
I ordered my book over 10 days ago. I keep checking on the status which says not shipped. I come to find out my order has been canceled due to the shipping company. I finally get a customer service representative on the phone who refuses to tell me the shipping company and does not resolve my problem. So all I'm receiving are generated emails. Needless to say I will not be renting from this website any longer. All of a sudden my order is refunded to me. I would have preferred they send me my textbook for class that has already started. What a disappointment! If the stars allowed me I would have given it a zero rating
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team
I bought a used book but it was in excellent condition! Just like new!
Thank you for your review, Lilliana! We really appreciate it! - BooksRun Team
The book was truly like new. The price was low and the delivery was timely. I would purchase books again from this provider for sure!
Thanks for sharing your experience in doing business with us! We are happy to provide you with good services! - BooksRun Team
Glad to be able to get books for medical billing and coding.
Thank you so much for the positive review, Elizabeth! - BooksRun Team
Responded to order quick and efficient. Received book in timely manner. Book was in excellent condition. Love that they have an excellent selection of books. Will definitely use them again.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
I couldn't believe the quality of the book for the price I received from booksrun. I found them after Amazon failed to deliver the book I needed for school.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
The book was in good condition. The book also arrived within the given time frame which was helpful.
Thank you for your positive review! We are pleased to have you as our customer! - BooksRun Team
I ordered a book that I no longer needed and I emailed the company's support email 6 different times. There was no response. I then went to Facebook where I continued to post that I needed to return. I was commented back by multiple past customers saying that they had a similar experience and that when they "sold" books to this company they were never paid. What a headache to make a return. It was a 3 weeks process in the end.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please check your mailbox for the resolution. - BooksRun Team
Book came in as expected, in terms of condition and delivery time. Very pleased that I didn't have to pay too much for a book I will not use for too long.
Thank you for the great review, Valery! Hope to see you among our customers in the future! -BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback, Lori! - BooksRun Team