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BooksRun Reviews Summary
The company has garnered a mixed reputation based on customer feedback. Positive aspects include prompt delivery, good product quality, and an efficient ordering process, which many customers appreciate. However, significant concerns arise regarding the handling of book conditions and return processes, with several customers alleging deceptive practices and poor customer support. Issues such as inadequate packaging and communication frustrations also surfaced. Overall, while many customers express satisfaction with their purchases, the company must address recurring complaints to enhance trust and customer experience.
This summary is generated by AI, based on text from customer reviews
On time, as promised. **********************************************
I received the book with marks on it. I thought that it was common to rented books. I did not report back. After the return, they charged me an additional amount due to those marks. I don't even own markers with those colors. Do not rent from them. Even if you rent, look for damages and report it.
We are sorry to hear that your experience with our company was unsatisfying. Our customer support team will reach out to you shortly in order to resolve this issue. - BooksRun Team
Very good condition. Prompt shipping. The book was clean and nice to handle and to read.
Thank you for sharing your experience, Nelson! That is really nice to hear! - BooksRun Team
Cheap, but books in great condition and promptly sent.
Thank you so much for the positive review, Karen! - BooksRun Team
This order was our 2nd fr booksrun. The 1st time we has an issue with the book and the rep was great about helping us. This time both books were in excellent condition and arrived quickly.
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
I've read dozens of books on the subject over three decades and Dark Persuasion is one of my favorites as it explains historical backgrounds and cognitive analysis.
It's very readable and discusses modern social media as a force to be considered.
Thank you
We would like to express our gratitude for such a review! Hope to see you more among our customers in the future! - BooksRun Team
Well done, friends! And insisting I enter at least 50 characters severely limits the number of responses you get. Cheeze.
That’s so nice that you are pleased with the order received! Thanks for the review! - BooksRun Team
I paid for priority shipping. My order was shipped via regular shipping. It took longer than expected as a result and arrived after the school term began. I tried contacting the seller through AbeBooks, and they never responded. I eventually contacted them through the BooksRun website. It took probably 6 weeks (I've deleted the emails) to get them to refund the cost of the priority shipping. It was usually a week or more between responses.
3 stars because the product itself was fine, I did eventually get refunded the priority shipping cost, and the order technically arrived within the expected delivery window. The delivery window was quite long, however, and when they've truly shipped via priority shipping in the past, orders have arrived much faster.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team
I had to drop a class and wanted to return the book I just got and no one got back to my request until I was out of the full refund return window.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team
Excellent product I received. I would like to buy my next books again from this book store.
Thanks for sharing your opinion with us! We are happy to provide you with good services! - BooksRun Team
Accurate Condition - Quick Delivery. Good experience.
Thank you for your positive feedback, Earl! - BooksRun Team
Ordered a group of books, and this was the first to arrive.
Thank you for your review, Amy! We really appreciate it! - BooksRun Team
Very quick service with a great condition book. This won't be the last time I purchase from them.
Thanks for such an excellent review! We are so glad to see that you are satisfied with your order! - BooksRun Team
The book was warped and wouldn't life flat. I don't think this should be considered "Good" condition.
We do apologize for any issues that occurred with your order. The issue has already been addressed. Please contact us back for the resolution. - BooksRun Team
Book was in excellent condition. Very satisfied with the book and delivery.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Ordered my book, which came quickly and exactly as described.
Thank you for your positive feedback, Michael! - BooksRun Team
Experience was very good, book came promptly and was a described. Good impression of this company.
Thanks for the feedback! Hope to see you again doing business with us! - BooksRun Team
Great price, accurately described, received quickly.
Thank you so much for the positive review, Vicki! - BooksRun Team
Fine in all respects! Many thanks! When it comes to the number of characters required for this response, however, you are insatiable!
Thank you for sharing your positive experience! Already looking forward to doing business with you again! - BooksRun Team
Having ordered my textbook through a third-party distributor, it is difficult to give an effective valuation. My book arrived in a timely fashion and the quality was mostly maintained. I ordered new and this was reflected. However, the last seven pages and cover appeared to have been sliced through, possibly when shipment box was opened. Greived by this, I still don't know whom or at what point responsibility should be accreditted.
Thank you for such amazing feedback, Dawson! We are happy to hear that our representative was able to resolve the case in the most satisfactory manner. Hope to see you again among our happy customers!- BooksRun Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Doloris! We really appreciate it! - BooksRun Team