Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had used Book Outlet before and knew they had great books at great prices Was able to find what I was looking for
I'm a book hoarder. My kids get piles of books for Xmas and birthdays, new books get pulled out every week, I give piles of books away as baby shower gifts. I love books, children books specifically. Book Outlet is amazing. I love to search their kid's books, sorting by price and comparing books to Amazon for price and reviews. Book outlet consistently has incredible prices on quality books. I've purchased hundreds of children's books from here: picture, chapter, and my favorite lately of non fiction. This isn't the site however to find specific titles; sometimes I'm lucky but usually they don't carry it. So this is more the place to browse, which I love to do. Ive purchased many large orders and while they do take a couple weeks or so to arrive, I've never had a problem with any order. They need to stop having sales so I stop buying books! The pic I've included was from an order I bought during one of their sales. Look at all the hard bound books. And all those books were just under $65, which averages to $2.60 each. In fact, they were only $50 for me as I used the discount from purchase points I got for being in their loyalty club. Highly recommend this site.
All the things I love, great prices, selections were good and the delivery was quicker than I thought! Will definitely order again!
Really love when there is a sale because it makes products more affordable.
Awesome experience. From ordering to shipping it was super easy and fast.
They had what I wanted for a great price!
Fantastic, so glad to find what I was looking for, but I still have not received it yet.
Fantastic, so glad to find what I was looking for.
Easy to order and quickly delivered
Good sale prices
Excellent source of quality books. The "Bargain Books" on the site are Brand New Publisher's Overstock at very reasonable prices. Shipping costs are relatively low (a flat rate for multiple books ordered together and free if order totals $35 or more). I ordered 3 1st Edition Hardback copies of books. (See photo.) Very happy with this seller.
I'm having trouble applying my rewards to the order. Frustrating to have the points and not be able to use them.
I'm having trouble applying my rewards to the order. Frustrating to have the points and not be able to use them.
I did a search for the book which I needed for my book club. It was not difficult to use this website and I ordered the book without difficulty. It arrived in a large cardboard envelope which I liked because I could recycle it. They even included a book marker. Nice touch! The book appears like new.
So many people seem to be aware of how amazing these deals are that the things I want disappear so quickly. I'm glad I was able to snag the things I see. I just wish the shipping tracker updated from USPS so I know when to expect my deliveries! Returning customer for sure.
I like this website just wish to see more books, especially thrillers, mysteries, and romance.
Right price, easy ordering process. I purchased the same item about a month ago from a other online company. It cost me 3X what I paid for it when I purchases from Book Outlet. I will be purchasing more in the near future.
Got books@ reasonable price, that I had been looking for.
The books were basically wrapped around a piece of soft cardboard and had ONE RUBBER BAND around it. No tape, no secure anything. There was wide holes on both sides. I picked it up and the books just fell right through. Packaging is a complete JOKE. I was not surprised to find the books I ordered with folded corners and a scratches on the cover. Will never shop here again...
This man has an mysterious, adventurous, beautiful mind.
Fast and efficient service. Books arrived in a timely manner and in great condition
Was so excited to find a knitting book I've been looking for forever! Amazing price, quick delivery- from Canada to NJ! And book was in perfect condition. Overall a wonderful experience, thank you!
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We are sorry to hear about the condition in which your order was delivered to you! Here at Book Outlet we do not use rubber bands in our packaging process and so it sounds like your order may have been repackaged by the postal service. We always appreciate the opportunity to review and damages that go beyond the expected conditions of a bargain book. Please feel welcome to reach out to a member of our Customer Experience Team by creating a service inquiry with some photos and we'd be happy to assist with a remedy.