Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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My order arrived quick and I got 9 books for such a great deal!
Simple and convenient order of the book I wanted. Packaging was sustainable too with my book order ( I appreciate no waste and unnecessary packaging with my order) - so I liked that as well
Great selection and books are in perfect condition
I was very happy with the books I received. I have already recommended you to friends.
Enjoyed the experience. Now I have a go to place for books.
I cannot tell you in words just how much I love Book Outlet. The excitement of getting a new box of books can only be seen. Perfect for the avid book reader, the prices and quality are just what we all need to keep adding to our never-ending TBR piles!
I've been ordering from Book Outlet for over a year now and love everything about them. When I find a book I've been wanting to read and am able to get it for such a reasonable price that's awesome, but then it arrives in such a short period of time, well that's even better! I'm a Book Outlet shopper for good now!
It was great. The books I ordered were in great shape and a great price.
Great experience. Found books that I wanted at great prices compared to everywhere else. Good quality and received within 10 days.
I received a book with a page ripped out. I sent an email and they immediately shipped a replacement. Great service! I've directed many friends here.
Always love book outlet. Never had a bad experience!
Problem free order. Just the way I like it! I would order from them again
I got what I ordered, the price was reasonable, and it arrived in a timely manner.
The books I received were a good value. The only issue was, that after 6 days, FedEx could still not give me a date at which my order would be delivered to my home. The last leg of the delivery chain is apparently the USPS. I blame Fed Ex for the communiation gap, although I think they want no responsibility for it. I don't think I will order from book outlet again.
Book outlet is such an affordable and trustworthy site that I love purchasing books from! They have the best deals and I always get so excited every time I see my package arrive!
THEY SAID THEY DELIVERED MY BOOKS BUT I DO NOT HAVE THEM I DO NOT KNOW WHERE THEY WENT NOT A GOOD EXPERIENCE AT ALL
Some of the books had bent pages or creased covers and all were dirty as if they had fallen on the floor.
Thank you for reaching out. We are so sorry to hear your order arrived in subpar condition. We would certainly appreciate the opportunity to remedy the situation. We kindly ask that you please submit a Service Inquiry to our Customer Experience Team with some photos exhibiting the damages and we will be able to assist!
I bought one book from here and it came in great condition! Delivery was longer than advertised, but arrived in a week which is not bad. They also gave me another coupon in the book! Am definitely going to order again from this site.
I don't recall the Bible being sold as a used Bible. But it had numerous verses that were underlined when I received it.
Thank you for your feedback! You certainly should not have received a used item in your order; we sincerely apologize for this oversight. In taking a look into your order details I can see that a Customer Experience Representative has already issued you a full refund to compensate for the damages. Thank you for allowing us to make this right! If you have any further questions or concerns please feel welcome to reach out to a member of our Customer Experience Team by creating a service ticket and we'd be happy to help!
It was easy, fast shipping and books really good priced! Thanks
I wish I would have found book outlet sooner! The prices are great and the books are in quality condition. Very satisfied
Found a very large selection and excellent prices
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah, thank you for your review! In taking a look into your Book Outlet account I can see that your service ticket has been replied to! Please log in to your Book Outlet account and proceed to 'My Tickets' to view our response.