Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was excited to find what I was looking for and at a good price! Books came carefully packaged! Highly recommend!
I got 4 books all for $24 (and that's including shipping.) the books are all in good condition as well! My package came about a week after I ordered it so I would highly recommend ordering from them. I'm definitely going to do so again.
I ordered a book for a friend that I already have. The book lists for $30.00 but Book Outlet sold it to me for just over $9.00. That's a deal too good to pass up!
I ordered a number of books earlier this month. Happy to support a local company rather than Amazon, etc. Prices were equal or better to larger online retailers. Quick free shipping with tracking. Website was easy to use and search for books. Unbeatable selection
I found some books I was interested in for a good price. Free and fast shipping. JD
Always a great experience, in store or online. Great way to read at low cost, way more affordable then some other bookstores.
Shopping on Book Outlet is always a treat. It's like a treasure hunt, discovering new books at great prices, the selection always changing, with some great hidden gems.
Appalling customer service. The orders are going from Canada to California - a long trip - and becausae they use just one or two strips of this low grade quality paper tape, I've often received these packages falling apart and if the US Postal Service doesn't reinforce it with real tape, in one instance, didn't receive it at all. USPS suspects (as do I) that it fell apart during shipping. Customer service - including what they call "Leadership" is just horribly awful. The prices are great, the customer service is abysmal. My experience.
Everytime I order from this website I always get great looking books for what I paid for them I assumed they would look a little more beat up. I highly recommend this website to my friends for cheap books/kids books.
Overall I've had a good experience I just wish there were more options of books or at least more books in a series available.
Very positive first experience with Book Outlet. Great savings with the low price compared to other sellers. In the future, I will come back to Book Outlet if I'm looking to purchase books.
I've ordered from Book Outlet a few times and absolutely love it! I've had nothing but good experiences with shipping, the shape of the books, and customer service.
Love ordering here. The selections are good and the prices great!
Excellent service…will order again from Bookoutlet.
I ordered a bunch of books for very cheap. They arrived in good condition. I appreciate that Book Outlet packed them properly so they wouldn't bounce around in shipping. Will definitely order from them again!
My package took a while to arrive, but ultimately I was satisfied!
I ordered the jojo moyes the last letter from your lover book I made sure it was the pink cover.
They sent me a reproduction of the book with two people on it that I didn't want. When I messaged them they said well it's still a great copy
As a seller of publisher overstock, all of our inventory is received at random and cycled through very rapidly - having said that, unfortunately, we are not able to guarantee the cover of a specific book, but certainly that you will get the intended ISBN and in good condition. May I kindly invite you to visit the link below which outlines our policy on book covers; https://BookOutlet.com/Help/OurProduct
Great prices and I like that only 35.00 has to be spent to get free shipping. Books always get delivered at a reasonable time and the books are always in great shape.
As a first time buyer, I was unsure of the quality I would receive. My books all came to me in fantastic condition and very quickly. I will be buying more for sure!
Did not have all the books I wanted. Great prices on the books I did order though. Good packaging- I was
Out of town and they were on my porch and survived rain with no ill effects to the books.
Did not have the book I wanted. Great prices though.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review! As mentioned in our service ticket correspondence we're not able to custom package individual orders, however, we do appreciate your feedback.