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Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The book is in perfect condition for a great price. Took about 9 days from order date to receive it.
It was a pleasure ordering from you eith your great prices!
It was a good experience. The price is pretty good I expected shipping charges. The book is in good condition and it's a hardcover which I forgot. And that's about it thanks!
Very good and pretty fast getting my order will order again
Everything was great but noticed that one of my books had some kind of stains on the front and back cover. I was able to take a washcloth and with some water wipe it off but why it left the warehouse like that I don't know. Then another book a smaller one that wasn't a hard cover had the cover mushed and I am hoping I can flatten it out. There was no packing material used to cushion the books as the post office isn't gentle with the packages.
Site seems well organized. Ordered 9 books as they were all inexpensive.
Hi all, I received my first order from bookoutlet.com today. Four books, large print paperbacks. I was excited to see the prices. I opened the box. The books are new for sure. So if that's all you care about, by all means order away. However, I like my books to be unblemished. One of the four covers is torn in the lower right along with about 11 of the pages. All all four have large black marker marks across the top of the pages of the book (hold the book upright and look at the top edge. Black markers across there). This will irk me. Yea, has no real bearing on the readability but if you're looking for new quantity books. The same quality as you'd get off the new books rack in a book store, this site isn't that.
It was a great experience for a lot of books for such a great deal!
I have received a few orders so far. Both deliveries included boxes that had been severely crushed and repaired by the US. PS. There has been quite a few books with damage.
Thank you so much for taking the time to leave this feedback. We are sorry to read that you have received books that were damaged but are so happy that it was resolved quickly. We are actively looking into our packing and shipping processes including the quality of our boxes, to help ensure that our books arrive to you safely. We will be passing this on to help us, as we are always looking for ways to improve our services.
Great place to buy books at reasonable prices. Fast shipping.
Super in all respects. Would order from them again.
I ordered this same book from another site and paid more for one book than these three I just ordered. I wanted to purchase the book for some friends and was grateful to find Book Outlet with the great savings!
I ordered 2 books in a sequel and did not receive the 1st book, only the 2nd book. Where is the other book? Was it shipping separately?
Thank you so much for taking the time leave this feedback. We are sorry to read that one of your books did not arrive. A member of our customer experience team will be in touch shortly to help remedy this situation.
Delivery issue that was quickly resolved. Thanks! Why do you need 50 characters?
I order from bookoutlet ALOT and have only had a few hiccups but the book outlet team is always quick to respond and help with any issues. Great customer service!
I work in a school library, and funds are usually low, so Book Outlet has been a great resource to purchase books, with a small budget.
The communication regarding processing and shipping was prompt. The book arrived very well packaged and in excellent condition.
The ordering was simple & easy, the books I received came promptly, were packaged well and were in excellent condition.
I ordered a Bible that was supposed to come with leather straps. However the straps are missing.
Thank you so much for leaving this feedback. We are sorry to read it didn't come with straps. We will have a member of our customer experience team reach out and see if we can help in this situation.
My order came in great condition and it was packaged very well.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave this feedback. We are sorry to read that you received books in this condition. We will certainly pass this along as we are always looking for ways to improve our services. In regards to your damaged book, If you have not already done so please do not hesitate to reach out to a member of our customer experience team who will be happy to help.