BookOnlineReviews 5,895

Humberto was very helpful and made my reservation process very easy.
He was friendly and concerned.

Very friendly and answered all my questions! Was patient and make sure I fully understood the process

Almost everything was great except the drapes. We couldn't close the blackout curtains therefore we had the Hilton's neon sign shinning bright light's into our room all night. It was so difficult to get any sleep. We talked to the front desk and nothing was done. The beds where great. Water was hot. But the light shining into our room all night was uncomfortable to say the least. Your staff was very nice.

Absolutely the best help I've had cooking a room! She was so kind and explained everything perfectly! I've had a really horrible night and this experience made it a little better :)

Kennelyn did a great job helping me book a room for my daughter when she was evacuated fir the Frankfort flood. Kennelyn was prompt, courteous and friendly.

I had a great experience. The service was great in getting us a last minute room during our travels.

Mariel was extremely friendly and very professional.
She did a great job explaining the rooms and the room rates. She repeated all the information I gave her correctly. You are so blessed to have her as an employee.

Almirah was incredibly helpful and patient with me. She answered all of my questions and helped me get my rooms booked.

PATIENT, KIND, RESPECTFUL, CARING AND DETERMINED TO HER JOB IN A TIMELY MANNER... Representative was honest and opened about information I've needed concerning the hotel I've requested.

He was very knowledgeable and fast. Confirmed my reservation quick and efficiently. Very satisfied with his service.

I was glad to have had a professional individual who was very patient and kind. I would recommend him to others.
Thank you. So much

Humberto was extremely knowledgeable and efficient. Due to local computer problems we were forced to rework the reservation twice. Everything was completed as required.

Loved his patience and concern while booking my reservation
Thanks

Please make sure you have the room you want before you get off the phone with your customer service support person. I am not happy.

Outstanding communication when booking room. Very polite and professional and bonus Trump supporter

Mario Alberto was amazing, sweet, very helpful we need more people like him

Thank you for your patience and understanding of my situation. You were a great help.

Awesome very helpful
Got us what I asked for in a very polite manner

Scarleth was very helpful. The hotel we wanted was booked. She was able to find an alternative. I was happy to get a room at my desired location but when I looked up the location the reviews were less than favorable. Lesson learned, look up your hotel before you book. However, that is not Scarleths fault. She was courteous and helpful.