From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Very friendly. My flight got cancelled at midnight so needed a hotel. Alrhough alfeady 27 June, over.the phone.she explained.it was.for 26-27. I got to thr hotel and.they could not acxomodate me because the reservation waa made for the 27th (checkin after 3 pm)! So I had to go back and sleep at the airport as all.other hotels in the area were.booked! My flight isn't until 2pm! I should not incur this.charge!
I asked for a room large enough for 5 people or adjoining rooms at the grand Hyatt DFW and I got 2 separate rooms at the 2 star clarion. I was told there was a shuttle acceptable seats for a 1 and 4 year old and we got a shuttles with no car seats and barely seat belts. All this aroma were non refundable
Paola was extremely helpful when I was stranded at the airport (with everyone else racing to find hotels) & called to see if there was anything in the area. She found me the last room in the area!
The worst, I don't recommend this dump to anyone, very unprofessional they care less about you being inconvenienced
Good humor and persistence in helping me - appreciated
My representative was helpful, personable, and kind. Give her a dang raise!
The person that took my reservation demonstrated superb communication skills and did an awesome job.
I enjoyed my stay to the fullest the hot tub and pool were great quiet and very clean
Amanda was very helpful in helping me with my reservation. She was very patient with me and helped me make the right decision concerning the room that my wife and I wanted for our stay.
Catherine did a great job and was very cordial and friendly.
After a difficult start he was able to book is a stay at a pet friendly hotel.
Great service with great information that was very helpful
Great bed; love that the room is cool. Love the size of the refrigerator.
The experience with Robert was the best, quick and easy. I appreciate that
Giovanna saved me from booking in a wrong town. I almost ruined the funeral. She was very understanding of my daughter's need to help my daughter with what will be needed traveling with two babies. Thank you!
Opare did a great job helping me to book stays for 6 people. We are staying both on the way up and the way back home. I tried online first, but the website wasn't very user friendly when it came to booking handicapped accessible rooms or 2 different styles of rooms. Opare did a great job getting it done for me. I'm hoping we can have either adjoining rooms or rooms very close to one another on the same floor as we are traveling with children.
Tamara was very helpful and friendly, felt like talking to someone in the family.
Wonderful call and friendly service
I hope she gets a raise and a day off
Friendly and helpful. Good job, Heather! So easy, so simple, and all my options explained. Happy to know I can cancel up to the day before my trip and get 100% refund on my 3-night stay.
She was so efficient and friendly. Easy reservation!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members