From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I recently called to ask a question about a recent stay I had with JW Marriott, Buckhead, Atlanta
Instead of answering my question she did not speak. Next thing I knew I was transferred back to an automated voicemail.
Agent was rushing me and not answering my questions.
Smooth operation! No Problem whatsoever! Neal did a great job finding a room and making the booking process trouble fee!
The last leg of a very long flight was canceled in Chicago and I contacted her for help and she bent over backwards to find the rooms I needed. This was not an easy task since many, many flights had been cancelled. We were extremely grateful as we had been traveling over 25 hours.
I called he reservations number and Francis answered very politely. I had just decided to stay the night & needed a room. He was very understanding and helpful. He was able to get me a room and it all too less than 10 minutes! Thank you Francis! :)
I called an Allison was the one supposed to be helping me. Well she didn't. Because of her I thought I had a reservation at the extended stay America suites at 9000 Tinicum Blvd, Philadelphia, PA and she never confirmed it with my hotel and when I got to the hotel I had issues trying to get a room because they were completely out of rooms for the night and next few days. So she charged my credit card with a fee of over 400 dollars for me to show up, waste gas, and not receive my reservation. You shouldn't hire incompetent people. In fact you should fire her because I know if this happened to me from her behalf then it must had happened to other people she was "helping". She is not good at her job, quite the opposite. I am completely disappointed at Allison.
I was blessed to have gotten this youngman his calm demeanor was pleasant and reassuring. I got my room and I'll recommend him to anyone that's booking. Thank you Aleph
Robert was very pleasant, and patient, very helpful!
Agent helped me get a very good deal and was extremely nice and helpful
Danielle was courteous, professional, and did not try to sell me a timeshare. The whole process took about as long as it took to dictate this review. Thanks!
Tamara was extremely helpful, and understood my minimal needs for accommodation.
Excellent customer service
Excellent service from my agent, Sergio. He handled my reservation requests in a very timely manner.
He answered all my questions and was very friendly. Thank you Sergio. Larry Tobey, *******@aol.com
Had the pleasure of Denise's attention for 10 minutes of my life experience here. True pleasure! Recommend her to ANYone, if I had the option. Thanks again.
Reservation was completed efficiently. Very pleasant.
Took care of me on my reservation. She was very helpful and friendly.
Very nice agent booked me for the wrong night! She told me how to take airport shuttle to hotel and when I got there they had no vacancies. Had to look for hotel at 11:00 at night then fight with the third party booking group after waiting 40 minutes on the phone to get a refund. Avoid 3rd party book we a very hard to fix problems!
Needed a room like many others and Catherine helped
Ms. Cat was the BOMB. COM she had so much Patience with me in helping me find the best rate for my stay and not once did she sounded as if she was tired of me. Ms. Cat's voice is the voice you want to hear when you call for assistance. I felt as if I knew her ALL of my life and I have never seen her nor spoken to her until this evening..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members