From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
She is very pleasant and very helpful. She made me smile.
It was Susan that took my booking and charged my card right away. The process took for ever via phone. Upon arrival at the hotel I learned that the confirmation was not sent to them. I had to pay again at check-in. It looked like this horrible booking service was a scam and I was forced to cancel my ctedit card. Do not do business with this company.
Kellee was absolutely amazing! She was easy to understand and quick to get my room reservation completed correctly! She was personable and friendly. You're lucky to have her!
Outstanding customer service very calm with the customer and polite.
Christina was rude and very pushy. She didn't even ask me if I had Hilton Rewards or didn't even try to get me the best rate possible! I guess you are not part of the Hilton chain. I was quoted 786 dollars but I went on Hilton website and got the same room for 582. She needs to be trained better!
The agent was able to quickly find me a room. The agent was personable and helpful. I would use this service again.
Amazing experience, he took the time to help me with the reservation.
Sergio was friendly. Efficient, and patient.
He worked with us til the correct booking was complete.
The reservationist, Grace was wonderful. She represents The Marriott Hotel with excellent customer service. She helped me find a Marriott Hotel in my price range and made sure there was an Electric Charging Station on site. Because of her I will continue to stay at The Marriott.
Very nice to speak to and we were very satisfied. D
I called your reservation line. I spoke with Brandon. He was very pleasant. I would call back again to talk with him. Y'all need more jetted tubs in your rooms. I called to find out how I could get a room with a jetted tub and they are all booked. And what is going on in Anderson, South Carolina that every room you have is booked? Granted I'm only staying one night I'm coming down for a friend's birthday party, But I have no tubs in my home. I have showers so I enjoy finding a hotel with a tub. Big tub. I'm not a little girl. But Brandon was very nice and very helpful. I'm just looking around at other hotels before I called back cuz I do like the Hilton..
I called in with the one 800 number to make a reservation for a hotel in Zachary Louisiana. The hotel reservation person was excellent. She made small chitchat, which I did like actually made it a pretty good day to talk to somebody over the phone.
Was impressed with the answers to my questions person I spoke to was courteous and helpful to my needs
Joyce was extremely helpful. She was courteous, professional and patient with all my questions and concerns. Room was secured, emails and texts immediately sent to verify all information we spoke of while still on the phone. I was pleased.
Tamara was fabulous! There was a Taylor Swift concert in town and she would not give up trying to find me a hotel room, even though the bookings were flying. She tried several times and made it a success for me!
Easy and efficient. Repeated everything and got everything right!
Customer service was prompt, price point was competitive, agent was helpful.
Very helpful and patient. Did extra research to verify some of my questions and concerns.
Maximo was great with all the help he gave me. He's an excellent communicator. And listened to my needs. Was well informed on how to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members