From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
The representative was cordial & a pleasure to work with. I am looking forward to my stay.
Ivonne was very helpful. I had some type of issue when it came time provide credit card info thru the iPhone but Ivonne helped me out and we had a few laughs. She was very patient with us which was appreciated. I think the amount you charge to make a reservation 'refundable' is a little exorbitant as well as the amount you charge for a pet. We travel a lot and have NEVER had to pay $75 - not even $50.
I hope we are not disappointed with our stay in July and are looking forward to seeing family.
Lauren was very pleasant and answered all the questions I had about our upcoming stay.
Ashley found and applied the discounted price (due to an event) right away. She was very pleasant.
The agent was very courteous and patient. She did exactly what I asked her to do and the only reason I didn't book was that I was given a comped stay at a different property
Very helpful ask a question and Elisee very helpful answered my question took time it was the correct hotel I was looking for..
Ashley was very helpful with my needs and seemed to be knowledgeable about her job.
Gave me options. I was able to book without a deposit. I love that I receive the reservation confirmation email right away.
The room rate I was quoted on the phone was NOT the rate I was charged. I tried to request a live chat and a call back and neither happened. There does not seem to be any way to contact customer service to address it. I was over charged and there is zero follow through. I will never use this service again!
While the young woman was very helpful, pleasant and professional, I was led to believe I was speaking directly with the hotel. She did not introduce herself as an employee with Expedia. I just called the resort to extend our stay and the front desk explained that my current reservation was booked through Expedia. The front desk was so surprised to see that I didn't book directly with them as I had previously.
I find this dishonest and misleading.Best to have your reservationists clarify during the booking.
The good news is that our room was booked, however, it could've been a lot easier to just extend, rather than have to make a second reservation.
Lauren was terrific in helping us book our room.Thank you for everything!
Carolyn helped me find a hotel for my family for a family wedding.
I have spent numerous hours since June 23rd trying to get clarification on credit card charges. An email was sent on 6/23 confirming a complaint was sent to customer service and for CS call me regarding this matter. I have called daily and placed on hold for hours at a time. Today alone I was on hold over 4hrs after talking to 3 of your representatives which never took the time to help with my questions and i became extremely frustrated and upset that I kept getting the run around. I called once again and spoke to Rachel agent #*******. She was a God sent! She took the time to address my concerns. The issues are out of her hands but her compassion and professionalism was OUTSTANDING. She followed up and sent 2nd notification to customer service on my behalf which is more than any other representative other than the initial call I made 6/23/23. My background is customer service and also marketing for a world wide corporation. I highly suggest you commend Rachel for deescalating the situation. RACHEL is an asset to your business and others should learn from her example.
Please note the high rating was only for Rachel NOT the company.
I am not happy with your company services, customer service dept or anyone else affiliated with BOOK ON LINE with the exception of Rachel. I will NEVER use this service again! I will make all my customers and coworkers aware of discrepancy of charges placed on my credit card and if needed file formal complaints until the issue is resolved.
Fast and efficient and helpful I strongly agree to book with these people
Just made a reservation and the agent Christopher was polite and made my reservation quickly
Spoke clearly. Efficient with the process and polite over the phone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members