From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I just want to recognize Joyce for her help in booking our reservation. She was so kind and helpful. The world needs more people like her. Thank you Joyce for all your help.
Comfortable and enjoyable time. Very courteous staff.
Araceli is an amazing customer service oriented person. She was extremely polite and courteous which made me feel important. I really appreciate her for the kindness and professionalism she shows clients.
Pleasant and helpful fix and solve all the problems I had, and book a room
Very friendly and professional i would book with her again
Cesar did a great job helping us book a room after we tried online and got no where
Thanks for your help Cesar
My answers was definitely answered and I'm pleased wit the help that was given
Great experience. Will use Holiday in the near future.
The person who helped me get the room was great. The room was less than disgusting.
Joel made my afternoon, he was relaxed and funny, gracious but still professional!
Efficient pleasant and a problem solver!that's Lindsey! Can you give her a raise?
I was nervous about this trip but her customer service made me feel comfortable with the operation as a whole.
It was very comforting getting someone to help and someone that didn't mind taking the time to work me. I felt very lost when booking for the 1 Inn were quickly booked up. Kellie was very helpful in helping me find other reservations at a nearby inn. I am very grateful and thankful. Thanks again Kellie
Not good. Asked for correct phone number to AC hotel, miami Beach because phone number on site is wrong. I was referred to check out yellow pages.com where the mumber is still the same wrong number. Frustrating
Every detail was covered with great care. Pepsi is a asset to any company she will work for! I appreciate speaking with a caring representative who clearly communicates each detail in purchase. Thank you.
Our agent, Amanda did a great job, helping us navigate and locate a room at a great rate. Very happy with her professional demeanor. Explained everything thoroughly and look forward to staying there.
Upon arrival at the hotel I was informed the reservation was made through a third party, Expedia, which was not divulged. Then I was informed it was $26 a night to park when I'm already paying for a room. Also a continental breakfast is not included. Lastly there is no pool. Now I'm on an extended hold waiting to talk to a representative. The only reason I gave a one star is because I could not leave it blank to submit.
Rochelle booked me a room in a specific hotel that I was having difficulty booking myself online. She was not only able to book it, but double checked to make sure everything was correct and I was able to get a discounted rate. I appreciated Rochelle's great service.
I had a good experience because the representative got me a hotel and a price that I am comfortable with.
He was energetic, cordial, and nice
Very helpful kinda funny
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members