From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Ashley was knowledgeable and very personable. She handled my special needs reservation with ease.
She was awesome! While booking a room, it was snatched up, and she went right back at it.
She found one and I'm in it right now. I was so fatigued and am so thankful to her.
We needed a pet friendly hotel on very short notice. Rochelle came through for us in record time. Thank you!
Brandon did a great job on Thursday as we needed help finding a hotel. We got a room on our own then but he was definitely a great help!
She had great service and answered all of my questions
It was the most pleasant and awesome experience I have ever had in making reservations. Grace was unbelievably attentive and patient in helping me secure accommodations adequate for our short stay. Would recommend her to facilitate customer service training to new employees because she was great.
Sharika, thank you for your patience, professionalism and kindness. You truly went above and beyond to help me with my reservations. Tell your supervisor that I said you deserve a big raise!
Sincerely, Susan Fredette
My family was going to the All Star Game Events in Seattle WA and parking was very limited especially for wheelchair users (my husband). I had to book a room just to guarantee a parking spot for $1000! Ridiculous! When I got to hotel they told me they didn't have parking at all for hotel patrons. The hotel approved the refund but told me I had to get it back through BookOnline. I contacted BookOnline and they refused to refund my money. We didn't stay in the hotel due to ZERO parking. My husband is in a wheelchair and cannot walk period! The hotel was great but BookOnline is absolutely terrible and heartless to still keep our money when we are broke due to medical necessities in our family! Because of the All Star Game the hotel was charging me $1000 a night! We didn't stay there! We were lied to and guaranteed a parking spot! Never use BookOnline to book a hotel! BookOnline will steal your money and keep saying it's non-refundable! Well when you do people wrong and lie to them you need to refund their money! ESPECIALLY WHEN WE DIDN'T STAY THERE! BookOnline should have refunded us! The CitizenM hotel was great but BookOnline was heartless and a disgrace to people with disabilities! BookOnline deserves ZERO star rating!
Brandon was so helpful, professional and kind. Did everything to accommodate my needs. I truly appreciate his help. Great customer service.
The representative was so patient with me waiting for me to get my payment setup. Really appreciate that so I didn't have to hang up and call again.
Catherine helped me make a reservation over the phone when I was having trouble online. Thank you.
I wanted to use my points to have my grandchildren stay here for a week
I called twice and never got a call back and the email they sent is complicated and not giving any information.
I wanted to schedule a hotel room for a few days in Green bay WI. Because I was going to see the Packers play. I'm from Scranton PA. And didn't have a clue where to stay. A women by the name of Emilee guided me through the process and she was wonderful. I felt very confident after placing my reservation thru Emilee and very happy I did. She truly is an awesome employee and person and you are lucky to have her!
So easy and convenient to book online or phone call. Highly recommended hotel when passing through!
Thank you Joyce for making it fast and easy for me
Service Agent said she applied discounts but the online rate stayed the same. She could not explain why. Worthless assistance. Lost my business. I will be staying elsewhere although I am a Rewards member.
Agent was very helpful and knowledgeable for my inquiry.
Extremely helpful did his best to trying to accommodating my request!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members