From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I dislike lack of honesty I try to call hotel and reach booking service who do not identify selves and who charge more and insist on prepayment. However, Zoila was open and honest with me.
Neal was informative and offered me detailed answers to my questions. He was very patient and courteous beyond my expectations.
His reassuring attitude made me feel welcomed.
I called to get hotel rates for one particular hotel, unfortunately it was out of my budget. However Joanna didn't stop there, she searched and found a subtable hotel for my stay! Thanks for not giving up
Very helpful! Easy and straight forward. Thanks so much.
Very pleasant and to the point. Went very smooth. She was very informative.
Very courteous, friendly professional and helpful!
She was clear efficient and fast. Give this woman a raise.
I'm pleased with the service received today. Thank you.
Pleasant voice, very professional ….answered my question without trying to sell me something and was not pushy an amazing experience. Thanks!
First the connection was in Fort Lauderdale Florida but I wanted Paul's Valley Ok. Amy made the correction and all is well.
In the entire booking process I was never told by anyone that the reservation made is Nonrefundable And that my CC would be charged full amount same day. I tried to cancel reservation 20 min later and now cannot. Your company is Scamming people
The customer service rep was extremely patient and explained everything so well.
Very helpful and informative she was very nice and patient
Excellently done by Carlos. He took it upon himself to look at the possibilities and tried to give me the best option.
Thank you carlos
Rowena was knowledgeable regarding the booking procedure. Her English was good and she was patient when asked to repeat. She was also patient when waiting for me to enter the payment information.
I was aided in booking a room. I had forgotten to put a review in, my apologies.
Very informative, professional and super courteous...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members