From the business
BookOnline is an independent travel network with access to rooms in thousands of hotels and approximately 200 countries worldwide. Our goal is to help you find the best value in travel accommodations online for destinations around the world. We offer locations in over 200 countries as well as thousands of great properties here in the United States of America.
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
BookOnline Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the company’s commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Cesar was very kind and helpful and patient and insured. I understood everything was a great experience cannot wait till we come and stay at your hotel.
Ruth was very helpful. Very professional. Great service.
Our plane was cancelled and the lady at the airport connected me to you to book a hotel that we could check into at 3 in the morning and she booked us with a hotel that wouldn't let us check in until 3 pm not am and they wouldn't refund the money for room. She did this twice and we finally got a room ourselves and ended up paying for 3 hotel rooms because of you stupidly. I put in a claim with the airport but we were never refunded for the money the hotels charged us or the $50 we paid for cab each way to hotel or for the meals we bought. Our don ended up driving fro Fort Mac to Calgary so we wouldn't have wait until the next day to get to Fort Mac. It cost us over $1000 for everything so we weren't impressed with your hotel booking
Excellent customer service provided by the representative. She was courteous, polite and professional
Angel was extremely helpful with all my questions and concerns,and gave me many choices
I was able to book the rooms I needed with no hassle, clear information, and friendly service
Had to book for a soccer tourney a couple of days away. Daniel was on point! He took great care of us and made it an amazing experience. This company needs 20,000 more just like Daniel. He's a true people person. Thank you Daniel
I tried to book online and had trouble; Corey made the process quick and easy
I could understand Edgar and he was very helpful in making my reservation. Great job! Thank you!
I received excellent customer service from booking thru check in. My suite was clean and immaculate. I highly recommend.
I wanted to know about onsite parking, costs etc. she looked up all info and gave me good pointers and suggested I call and confirm the info. Supplied the number.
Jason hung up on me without any help or explanation.
Very kind and helpful. Lauren was very friendly and answered all my questions. Thank you Lauren.
Booking two rooms, for two night, with Jose was easy!
Called to enquire regarding room rates and availability and was assisted promptly and efficiently 👍🏾
Hung up on me when I was disputing the room rates. Online is quoted $400, on phone was told price would be over $1153. When I questioned the difference, was told to book online and HUNG UP!
Lauren was extremely professional and extremely efficient. My reservation was booked easily within about 5 minutes.
Great job! Friendly and made the process easy. Would use the reservation service again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members