BookIt

Don't recommend!
1. Customer service dies not answer the calls. I was on the phone for 45 minutes this was just one time of many attempts for about 45 min. When finally getting through they would hang up on me!
2. They cancelled my trip due to Corona virus but I was not given the chance to reschedule for another time but instead took all my money. I was unable to get a hold of anyone through the phone nor via internet.
3. Unauthorized credit card withdraws. After the no travel alert they still charged me money and have not refunded any of it.
4. Do you need any other reasons to convince you?

This was my first time using book it.com. If your thinking about using them for a trip don't walk but run! I used them to book my first wedding anniversary, less than one month before I am suppose to leave, they send me an email stating they are completely changing my resort! When I called customer service for a further explanation, I continue to get attitude and hung up on. Seemed like no one wanted to help me with this change of plans. I ended up having to call the corporate office and even then, nothing was done about my issue, not even a room upgraded, absolutely nothing! Do not book with this company would be my advice, because they could could less about their customers.

I booked an all inclusive hotel with Bookit to St Maarten. 3 days before the flight, I receive an email from bookit.com telling me that the hotel is not going to re-open on time. Meanwhile, I have already bought my airplane tickets. I was offered a free "cancellation" (funny enough, given that they cancelled on me), or travel at later date (which is not an option as the kids would be in school), or another hotel (not all inclusive, much lower standards). They also offered me to travel to Mexico instead, but no refund or compensation whatsoever for cancelling the airline tickets to St Maarten (needless to say, booking a flight to Mexico 3 days before the flight is way more expensive)

Made a reservation with BookIt.com last September. Picked a beautiful Hotel in Puerto Vallarta for this coming August. I signed up for Book It payment plan and made my last payment in January so as far as I knew my trip was paid in full. March 21,2020 recieved an email from Book It saying they cancelled my upcoming reservation and would not be offering a refund. Then said, however, that they would waive the cancellation fee. Really? How nice of you! They removed their website, disconnected phones and turned off emails. So. I guess I am just supposed to say goodbye to $3000. What a horrible company. How can you do this to hard working people. Shame on you.

We had our honeymoon booked with BookIt.com for June. We had paid 4 of our 6 payments before they shut down operations. We followed the directions of their email to contact our bank about a refund. We filed a claim and the bank said they could only get half of our money back. BookIt just disputed our claim to even get that amount back! So now we are out THOUSANDS of dollars with NO HONEYMOON to show for it. What should have been one of our happiest moments has been robbed from us :(

I am currently trying to book a trip in the fall to the Caribbean, Book-it has all of these prime deals on their web page. However, they are all false, I understand travel dates will affect rates but I was unable to find these "Deals" my rates increased 60% each time I tried different dates and months, I called a representative and simply asked which dates I needed to travel to get these deals and she was unable to tell me, "Because they don't exist!" she said each time you choose your dates the rates will change LOL. Really thanks for sharing that with me, I have chosen another site which is above board and does engage in this misrepresentation, Will never come back to book-it 07/16/2019

I booked a hotel in Mexico with them and when I got there the hotel was in the heart of the ghetto it was run down it said it had an ocean view there was no ocean. They put me on the 4th floor with no elevator and I have heart problems so I refuse to sign the paper I called book it right away and said they had to find me something else. That hotel cost me $400 until this day I have made over 15 calls and I have never had my money reimbursed. The next hotel they booked when I got there the guy couldn't find the reservation so I had to pay in cash for the first night. The next day the manager told me he found the reservation but it was booked for the same date but in the following year. They did make that correction. However their customer service is rude they will lie to you and you will not get any money back if you don't want to have a bad experience you might not want to book with them I wish I had of read the reviews first they don't have a one out of 5 review for nothing.

Bookit.com took everyone's money, in my case $3,500.00 for a once in a lifetime Vacation.
Failed to reply or respond after many times many attempts. After COVID19, they took our money, then took tge Hotels refunds, took insurance money in our case an additional $500, and ran away. They kept millions. We tried to talk to them in February 2020, and they were already ducking calls.

If you have experienced theft from Bookit.com, jump on the Class Action law suit and Florida Attorney General case.

I to lost $3400 for a trip to Cancun! I paid in full 3months before the trip May 2. Book it paid 0 amount to the resort. I do have American airline tickets but they won't refund or even credit doing the purchase was thru a 3rd party. I was the lucky one at least I didn't show up at a resort and get stuck with another 3k for the stay. This is one of most dishonest/ creedy situation I've heard of! Somebody will be held responsible for these actions after this virus blows thru. Book it. Com see you in court.

Bookit.com does not give credit or refund if you have an emergency and need to cancel or like myself decided not to go to Jamaica because of the Coronavirus and I have underline health issues dues to asthma. Although, the company says you can cancel within 24-72hrs but they DO NOT truly honor what they preach. After calling several times they finally called me back and said you can cancel but it going to cost you the amount of the trip so it doesn't make sense to do so. So its going to cost around $600 plus dollars to cancel? Its suppose to cost ZERO dollars 24-72 hours before the trip. A credit would be nice at-least. So if you book and something comes up and you need to change the date, need a refund or credit they will tell whatever excuse so they will NOT have to give you any credit or refund. You simply just loose your money! Stay Away!

Bookit.com worst website EVER! Bookit.com is no longer getting my families business or any of my oilfield colleagues business ever again. They do not honestly try to help you with your problems. Once they have your money they want nothing to do with you... and even pleading with them doesn't do a bit of good. They show no compassion for hard working people who book (what they thought was a good deal) and by some strange way the booking date is off. To me websites that value their customers work hard at trying to fix problems. Even if a problem could have been avoidable not just act like "well sorry the problem is your fault we have your money". This was the attitude from a representative AND a supervisor. I WILL make sure others know about this so they won't get screwed over as well. Expedia, Priceline, and Hotwire will get my business in the very near future.

Bookit.com is nothing but a rip off. They stole $4700 from my wife and I for our honeymoon trip that was planned for march 24th-31st 2020. They canceled all of their trips and didn't give any of its customers refunds (600+ and counting). The CEO Bud finlaw turned off the phones and left it customers stranded all over the globe. Customers that paid bookit were left paying double because bookit.com did not pay the resorts. All of this happended right before covid-19 shut down international travel. Absolutely worst way they could have handled this. DO NOT USE THIS OTA!

NEVER WILL I USE BOOKIT.COM OR WOULD I RECOMMEND THEM! Long story short, we clicked submit for our honeymoon at $X amount to be charged to our card. After clicking the submit our receipt loaded with x(+$500) and it was because we were 3 minutes late pushing submit and the sale had ended. Called the rep the second we found out and and they didn't want to work with us one bit. So we got a refund and found it cheaper at Expedia.com. THANKS BOOKIT