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New Jersey
1 review
1 helpful vote
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Above and beyond
June 3, 2023

Justin Brown was very patient and helpful in locating me and my family a ticket at the best deal and price to the time frame in which we requested. He contacted us every step of the way and explained clearly and precisely every step and he even went went as far as to seat each individual next to each other although a extra seat was purchased at the end of the process.
Thank you Justin, your help was really appreciated.

Date of experience: June 3, 2023
India
1 review
0 helpful votes
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Great Service
May 5, 2023

I am so happy to have found this website for booking. Mike was super helpful and patient as he helped me find the best deals during peak season.
I was using Bookingace.com for the first time and I got a good offer also. The team is well aware of their role and responsibilities and well experienced in customer needs and service.
This website is so easy to book flight and customer support is also good.

Date of experience: April 16, 2023
Hawaii
1 review
1 helpful vote
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Great prices and better service
May 22, 2023

Had a small issue with my reservation and Justin Brown took care of all the details, including making sure my flights were confirmed

Date of experience: May 22, 2023
India
1 review
0 helpful votes
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I found their guides to be comprehensive and informative. Bookingace is my go-to platform for all my baggage-related queries.

Date of experience: June 5, 2023
Massachusetts
1 review
0 helpful votes
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Took to long and to much negotiation to book a flight. I ended up paying almost 150 more for the flight

Date of experience: April 16, 2023
California
1 review
0 helpful votes
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Booking
May 20, 2023

I was helped with my booking due to a change in the air ticket price. I was pleased with the service rendered to me by Garrett Peterson.

Date of experience: May 20, 2023
Washington
1 review
0 helpful votes
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I tried calling singapore airlines and my call was rerouted to Booking Ace on 30/10 - Time 03:56 PM PST and the agent answered my Call, he transferred my call multiple times to the manager and i spoke to the manger after the conclusion they informed he will cancel my Singapore airlines booking and rebook in Scoot airlines with the same fare and everything would be same as the previous Booking.

The Agent informed me I will get a booking in 30 Min. Nothing was received with the reference number. I checked in scoot airlines and found the ticket he booked had no baggage, no food no seats, nothing.

I tried calling scoot customer care multiple times today and all they informed was unable to track the Booking, you did not call us yesterday some even disconnected as wrong number.

One of the worst customer service

Date of experience: October 31, 2023
Puerto Rico
1 review
1 helpful vote
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SCAMMM
September 26, 2023

The worst company, customer service is trash plus they wanted me to pay over $800 above the $301 ticket I bought. Do not buy from them, they are going to scam you.

Date of experience: August 27, 2023
Louisiana
1 review
5 helpful votes
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Terrible
March 26, 2023

Same experience as all the other reviewers. Thought I had a flight 'confirmed' only to get a call that they could not ticket one of my flights at the agreed upon price ('sold out') and that they'd have to book me a different (and obviously more expensive) ticket.

Date of experience: March 26, 2023
New Jersey
1 review
3 helpful votes
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SCAM ALERT! Beware...
August 15, 2023

They'll show a cheap price, get all ur sensitive info and card #, & send u an email with a non confirmed flight. They ask you to cal back to confirm. They will offer other flights which all are way more than the original one you wanted to buy. When you say you want to cancel, they will put you on hold and ask to wait but then tell you that's all they could "grab" for you. I said I wanted to cancel and they said they'll have to contact the airline to cancel with them first. They said they'll cal me back within the hour to confirm cancellation but obviously never did. Contact your credit card provider immediately and alert them of this fraud! Stay away from this corrupt bait and switch company. I should file a complaint with the BBN.

Date of experience: July 16, 2023
New York
1 review
25 helpful votes
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101% SCAM!
April 5, 2023

SCAM!Do not book with them.Same experience as all the other reviewers. I received an email after I paid saying that my flight is not confirmed and I have to call them. Thay changed my flight and asked for additional payment, when I cancelled it, they told me that there is no guarantee that they will not return the money.

Date of experience: April 5, 2023
California
2 reviews
4 helpful votes
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Bait and Switch
May 25, 2023

Booked flight at a certain price. They sent me via email a "Booking Reference Number" quickly. On the reference number I read where it said in fine print that my booking was not confirmed yet, and that I needed to call their 888 number to confirm. I called within 3 minutes of receiving the booking reference email. After giving the phone representative my reference number, she told me that the price was no longer valid, and that I would need to accept an upgrade to the flight or an alternative flight. The offered alternative was $300 higher than my booked reservation. I immediately asked for them to cancel. Pure scam!

Date of experience: April 25, 2023
Illinois
1 review
11 helpful votes
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Scam artists 100%
March 29, 2023

After I gave them my card number I was sent an email saying that I had to call them, when I did I was told that I had to pay more.
When I asked to cancel they said only a portion could be returned.
I usually check reviews before committing, this time I forgot.
Scam artists 100%.

Date of experience: March 29, 2023
Oregon
1 review
10 helpful votes
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What a Joke
February 19, 2023

These guys are a scam! They find flights, let you think you booked them, take a payment and then give you a booking number to confirm. Then, they send you an email that they can't confirm your selection. When you call their customer service, they talk in circles and give you some line that your now on a standby flight and they need more money to reserve a dedicated seat on a different flight to get you where your going. What a joke! Kayak should be ashamed of themselves for even offering up this as an option on their "comparable" website.

Date of experience: February 19, 2023
South Carolina
1 review
8 helpful votes
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Bait and switch
May 23, 2023

They advertise clearance prices, and once your credit card number is safely in their hands, will notify you that "unfortunately they couldn't secure seats at that price but since you are their luckiest customer they can give you seats for a modest increase".
Super shady, rehearsed scripts, will have to keep an eye on my credit card for fraudulent transactions moving forward.
STAY AWAY!

Date of experience: April 23, 2023
New York
1 review
7 helpful votes
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I paid for my flight and they called me saying there was an issue with my booking and that I had to rebook with them. I could not understand them due to a loud beeping noise in the background. Since payment had not been withdrawn, I blocked my card to cancel the booking. Do not book with them the prices they put out are not the ones you will end up paying.

Date of experience: May 11, 2023
Florida
1 review
0 helpful votes
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A little dissapointed by advertised fares.
June 30, 2023

Ok, so they advertise teaser fares you won't get however, they did get us booked with very short notice for a fair price. The trip doubled in price hence the 3 star review. The agent Justin Brown was very attentive and couteous.

Date of experience: May 31, 2023
Florida
1 review
2 helpful votes
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WHAT A GIMMICK
June 7, 2023

I don't want to give them any stars, but since you have to rate them, I gave them the lowest star. This company posts cheap flights and then when you try to purchase online, you get 50 million phone calls to basically upgrade the flights and to be told that the international flight that you booked for Delta Airlines will not allow you to bring any bags other (not even a carryon) and that you will not be able to add any bags later. Why post rates that are low and then try to upgrade to the regular price. I dealt with Shane Pal-Sale Account Manager and he sucks. Stay away from this company!

Date of experience: May 8, 2023
India
1 review
0 helpful votes
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Their website was easy to navigate, and I found great deals on flights. The customer service team was responsive and assisted me promptly with my inquiries. From start to finish, the process was smooth and efficient. I highly recommend Bookingace for hassle-free travel bookings.

Date of experience: May 31, 2023
India
1 review
0 helpful votes
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Bookingace made the flight booking process incredibly smooth. The platform's interface is user-friendly, allowing me to search and select my preferred flights with ease. The options for filters and sorting made it convenient to find the best itinerary. Overall, a stress-free and efficient experience. Thank you, Bookingace!

Date of experience: May 31, 2023

Overview

Bookingace.com has a rating of 3.7 stars from 144 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bookingace.com most frequently mention customer service, support team and garrett peterson. Bookingace.com ranks 22nd among Tickets sites.