Boats.netReviews 1,555

HORRIBLE! TERRIBLE! DECEITFUL! UTTERLY DISGUSTED WITH THIS COMPANY! DON'T WASTE YOUR TIME!
Ordered almost $300 worth of parts... 14 days later and at least 5 calls/2 voicemails I've received only half of it. Heard numerous different stories of why it had not shipped yet and this last one was "Your backorders came in a few days ago but we just got a huge Evinrude order and we need to get to that first... It might ship in the next few days". I've asked for return calls with order status with 3 CSR's, all have taken my number, none have returned my calls. Zero professionalism with this company, managers don't care about you and neither does the customer service department.

As the below comments metion... DO NOT ORDER FROM THESE people. Very disorganized. Hard to get intouch with. And they are SUUUPPPEEERRRR slow with shipping. I also was charged the day the order was processed, internet said shipped on the 9th, theye rude lady on the phone said the 10th and the even more rude Manager, Chris Powell, said it would be shipped on the 13th... and i have to refuse the order or drive to lake placid to get my money. He doesnt know me... that parts not here tomorrow as stated again today on the 13th- i will be in lake placid. I can not believe these people. The first lady hung up on my husband becaude she told him"you ordered a part that was out of stock" and he said it said you had 10 online- thats why i chose you! No answers or customer service- just pure rudeness. Hope this saves someone some aggrevation and $$."

Worst site ever, I ordered 3 parts and after two weeks of checking the tracking information on the site, 2 out of the 3 parts finally arrived. Of course that did me no good, so i emailed customer service - since you can't get a live person on the phone. And the response back was to check with all my neighbors to see if they got the part. REALLY - the reciept said the part was not shipped. After telling them it's not in the neighborhood and that the part was not shipped i finally got a response that they were going to ship it again, it's been another 2 weeks and no part, as others have said you can just tell that they have no intention of fixing the problem. Stay far away from these people, they take your money and that's it.

The absolute worst customer service of any business I have EVER dealt with. I will never use them again and hope you all stay away from them. Ordered 5 parts and was supposed to get them 4 days later on Friday. Never showed so I called them on that Monday and they tell me it will be Friday which put them a week late. Here it is Tuesday 2 weeks and a day later and still no parts in the mail. Pissed is the kindest word I can conj-our up right now. They suk

So the first order I placed they shorted me some stuff ( $160.00 order total) small parts for a Tohatsu I'm tuning up, took 2 weeks to get to me. 2nd order still waiting 2 weeks now ( I'm not really in a hurry) but if it were summer I would be mad. I call today to see about dropping the quantity from 2 to 1 on a $6 fitting, she tells me there will be a restocking fee ( hello the order has NOT shipped yet). I will NOT use them again I had ordered from eastmarine.us and got my stuff in 5 days last week. From now on, NO more Boats.net ( they did send me the shorted gasket from the 1st order at least).

Just awful. Guy I talked to in customer service was a complete idiot, I'm surprised he even knew which end of the phone receiver to speak into.

Yes--they have low prices. But what they don't mention is that they carry virtually no stock--so anything you order will have to be special ordered from the suppliers. Is it really that hard to include information on their web catalog for which items are in stock? Seriously, it's like being transported back to 1999 web shopping.

Knowing this, I called ahead for my most recent order and asked their salesperson (i. E., village idiot referred to above) whether a couple items were in stock. He mumbled 'we could get them in 2-3 days'. Over the next 48 hrs, I received several notices informing me that the shipping date was pushed back progressively later and later. At that point, the items would no longer be of use for me, so I requested that one particular item be removed from my order. That's when they hit you with the 'restocking fee' (which is ~20% of the item cost!).

Never again. Seriously. Just don't do it.

Don't waste your time. Ordered a part, paid for overnight shipping and boats.net will not answer emails, can't find out anything. They update your "track order" once every 3 days so you stay in limbo not knowing diddly but they are very fast at withdrawing payment so they have your money but you don't have your part, information on your part, shipping details, tracking number or anything. Won't waste more time calling either as according to other reviews that is a scam as well and don't need the runaround or more frustration. So avoid this business. Better to pay someone a little more for far better service.

I found parts I needed urgently on Boats.net My local Evinrude dealer, who is very reliable, said he could have the same parts but only in 10 days. So I ordered them with Boats.net and paid extra for next day Fed Ex. Well then I waited and waited 7 days later after no parts and receiving over three auto generated emails a day from the boats.net web site telling me my parts are on their way. I emailed their customer service and got excuse after excuse. I emailed the manager and they just do not reply. Finally I get a email from Customer Service saying most of my parts are in and will be shipped that day. Three days later and I got nothing, so start the contact with customer service. More excuses they blame shipping, so in the end 14 days after the order and paying NEXT DAY shipping and I am still waiting for my next day parts and to top it off they only got some of the order so I still need to go to my dealer to get the other parts. I never read reviews of Boats.net I suggest anyone wanting to use them should read reviews every review or blog tells tales of horrible customer care just like my deal. DO NOT USE BOATS.NET

Ordered an impeller from boats.net recieved an e-mail that said part was on order from manufacturer and would not ship to me until they recieved it and re shipped it to me, unfortunatally that meant atleast one more week for me to recieve the impeller. Once I realized it would take that long I called and cancelled my order they said they would refund my paypal account that day... Next day no refund called and was told they would do an instant refund. 6hrs later no refund, Initiated paypal dispute. Called again to find out the statis of my refund, they said they refunded my money but there was a hold on my paypal account because of the dispute and if I close the dispute the money would be trasferred. Needless to say they got my $#@!%@ money and I have nothing and no leg to stand on now that I have closed the dispute. Beware of these people they are no good...

Edit - After 3 plus hours wasted on the phone with boats.net, Contacting paypal, finally recieved refund. Buyer beware

boats.net is a company run by idiots. I bought some motorcycle parts from boats.net. It took 2 month to ship the order. When it finally arrived I discovered that 4 items weren't sent. I complained, they told me they would issue a refund. I never received it. I followed up 4 times without any result, they simply ignored me. Overall I lost $80. I will not be buying from them again. They prices may be low, but if there is a problem expect to be ignored. 0 stars and I am being generous here.

I ordered a part from Boats.net and paid extra for FedEx overnight Saturday delivery shipping. FedEx screwed up and I had to go pick up the part@ the 'local' (30 minutes away) distribution point. I contacted FedEx and they agreed to issue me a credit for the shipping charges but the credit had to go through Boats.net. So far I've contacted Boats.net 3 times over 3 weeks to get my credit. First call I was told that the a supervisor had to approve the credit before it would appear on my charge and the supervisor would call me back. No call back. Second time I was told the that a credit would be issued because the supervisor had approved it while I was on the phone and the credit should show up in a few days. On my third call I found out that they haven't even CALLED FedEx to confirm that they would issue a credit to Boats.net. Now I'm waiting for the supervisor to call me back to let me know if I'll get the credit and how much the credit would be. This shouldn't happen. I won't be using Boats.net for ANYTHING in the future.

I ordered a part and had it shipped FedEx ground then I got an e-mail about 5 days later that still didn't show that it was shipped. So I called to ask why and the person on the phone said they just got the part and were going to ship it that day. Well I needed the part now so I told him that I wanted him to ship it 2-day express. He then added the charges for 2-day express to my bill. Well 7days later when the part still wasn't there I called to ask why and they said that it was shipped ground instead. So then I wanted to get refunded for the extra shipping charge and he said he would have to get the manager, well he just forwarded me to a phone with a recording. So I called him back and said I want to talk to someone and he said he'll get me the managers direct extension but when it rang I just got the same recording. I know this sounds trivial but I could tell from the first time I called that the guy answering was just a jerk and was doing all of this on purpose. I also don't think that he needed to get his manager to refund the shipping charges. I was sure when I changed shipping that he was going to send it ground just by the sarcasm in his voice. This is NOT a professional or customer friendly Site!