Overview
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
Spent the extra on the 3 day shipping, parts did arrive on time. Purchased water pump kit, fuel filter housing kit and fuel line connector. Parts were great quality. Prices a bit high but I wanted to get another 20yrs out of her, so we'll see. Will buy from again. Diagrams made it much easier to lookup parts and order the correct parts the first time without guessing.
Parts diagrams are detailed and numbered well, however quantities are deceiving when you place the order. A help screen pop-up would aid and perfect thiis. If a device item requires 2 washers and 4 bolts, when ordering, please have that quantity per line item. Shipping was fairly quick, and was pleased with customer service..
It would be even better if they would highlight on the diagrams the non- reusable parts you will need for various maintenance projects, or have suggested kits if for example you are replacing low pressure fuel pumps. What will I need?
Well pleased with parts and service from you. I ordered other parts with another vendor more than a week before ordering from you and I still have gotten their parts and they have given me no updates or tracking information. Needless to say they have now lost a customer. Thank you for your top notch service. Gary Stewart
Looked for quite awhile for the correct water pump parts and finally came across Boats. Net web site. Customer service rep Mike got me to the right parts and I order them that day. Call boats. Net first and avoid the frustration that I went through.
Gordon from Kalamazoo.
I have a 2008 Legend Bass Boat with Mercury 225 Optimax and finding the right parts can be difficult. The customer service rep walked me through multiple parts diagrams and cross referenced the Mercury website to make sure I had the exact right parts and also made helpful maintenance recommendations for me as well. I would highly recommend Boats.net and will be asking for Dale next time I am ordering anything for my boat. It was sincerely the best customer service experience I have had in years.
I was able to easily order the correct parts from the website. I did call Customer Service to amend an item and they were extremely helpful. The order shipped out the following day and the parts arrived ahead of schedule. Excellent job Boats.net. Thank you
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- Albany, GA, United States
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're proud to earn your business. Looking forward to helping you again.