business logo of Boats.net

Boats.net

Overview

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
173
value
99
shipping
100
returns
45
quality
86
This company responds to reviews on average within 0 days
How would you rate Boats.net?
grey star
grey star
grey star
grey star
grey star
Alabama
2 reviews
0 helpful votes
Follow Bobby M.
Unfollow Bobby M.
Send Message
Share Review
Report Review

Mercury 225
January 12, 2024

Easy to navigate website, exact factory parts, fast shipping.

Date of experience: January 12, 2024
New York
1 review
0 helpful votes
Follow DAN M.
Unfollow DAN M.
Send Message
Share Review
Report Review

OUTSTANDING
September 11, 2020

OUTSTANDING SERVICE, FAST EXPEDITED DELIVERY, AND GREAT PRICE ON SO MANY ITEMS THAT I PURCHASED. THANKS FOR BEING THERE. DAN M.

Date of experience: September 10, 2020
Chelsea B. Boats.net Rep
over a year old

Hi Dan,

Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!

France
1 review
0 helpful votes
Follow marc p.
Unfollow marc p.
Send Message
Share Review
Report Review

Delais de livraison tres long et de plus 35 eur de frait de douane pour une piece a 130 eur en plus des frait d expeditions dejas tres cher
Tout ceci pas dit au moment de la commande
Tres tres deçus

Date of experience: February 7, 2019
Christopher P. Boats.net Rep
over a year old

Bonjour Marc,

Je suis désolé que vous ne soyez pas satisfait de votre achat. J'espère que vous nous donnerez une autre opportunité.

Argentina
1 review
0 helpful votes
Follow Carlos A.
Unfollow Carlos A.
Send Message
Share Review
Report Review

Excelente sitio
July 31, 2019

Muy buena la pagina, bien detallado cada parte del motor, facil de ubicar la pieza necesaria, felicitaciones.

Date of experience: July 31, 2019
Christopher P. Boats.net Rep
over a year old

Hi Carlos,

We appreciate your kind review and we look forward to your next order!

Germany
1 review
0 helpful votes
Follow Bernd G.
Unfollow Bernd G.
Send Message
Share Review
Report Review

Lieferung nach Deutschland ohne Probleme und sehr schnell. Günstige Versandkosten. Gerne wieder. Netter Kontakt.

Date of experience: February 26, 2019
Christopher P. Boats.net Rep
over a year old

Hallo Bernd,

Dank für Ihre Bewertung. Wir schätzen es und hoffen, dass Sie wieder bei uns bestellen!

Florida
1 review
0 helpful votes
Follow tomas g.
Unfollow tomas g.
Send Message
Share Review
Report Review

Enge air cover
June 20, 2024

😁🤣🤣🤣mui vuena cervicio rapido y responsable muchasgracias por su prfecionalismo

Date of experience: June 20, 2024
New York
1 review
0 helpful votes
Follow Aaron C.
Unfollow Aaron C.
Send Message
Share Review
Report Review

Great price
March 29, 2025

Boats. Net has great prices on products. The website site is very easy to use when looking for parts. Fast shipping, I have used them twice and both times the parts were in stock and I received them within just a few days!

Date of experience: March 29, 2025
Hank E. Boats.net Rep
2 months ago

Nice to hear from our repeat customers! Thanks for your great review.

Florida
1 review
0 helpful votes
Follow Brian P.
Unfollow Brian P.
Send Message
Share Review
Report Review

Fast as always
April 17, 2025

The boats. Net team always gets my orders sent out quickly! Usually same day as long as everything is in stock. The only issue I have is with USPS. I would rather pay more for a private shipping company. Maybe DOGE will clean up the usps.

Date of experience: April 17, 2025
North Carolina
1 review
0 helpful votes
Follow Randy B.
Unfollow Randy B.
Send Message
Share Review
Report Review

Outstanding
February 19, 2025

Very good place to be able to look up boat parts.i like the diagrams you can see what part you need and where it goes. Prices are good and fast getting the parts to you after you order them.i would recommend any one give them a try. I just ordered Mercury 250 pro xs parts. Everything fit! Thanks. I will be ordering from you guys in the future thanks again.

Date of experience: February 19, 2025
Florida
1 review
0 helpful votes
Follow Mike J.
Unfollow Mike J.
Send Message
Share Review
Report Review

Fast and accurate orders, fast shipping. A++++++
February 13, 2025

Placed several orders with them, great experience to date. One thing, I wish when there is a back ordered line item on your order I would like to have them send the other items rather than hold the whole order until the back ordered part came in or at least give you the option. Not a deal breaker though!

Date of experience: February 13, 2025
Illinois
1 review
0 helpful votes
Follow Zeb D.
Unfollow Zeb D.
Send Message
Share Review
Report Review

Great resource, shipping could be better
April 29, 2025

This is a great platform to look up parts for just about any motor or drive. They almost always have the items in stock. If you need to call customer service, they are always very friendly and helpful. The only problem is USPS shipping is the worst in the world. We need a dedicated tab on the shipping screen in checkout for either UPS or Fed EX. The extra expense, in most cases, far out ways the extra time wasted waiting on USPS. Please give some thought to making that happen. I will always choose to pay extra for UPS shipping.

Date of experience: April 29, 2025
Pennsylvania
1 review
0 helpful votes
Follow David M.
Unfollow David M.
Send Message
Share Review
Report Review

Very Good Overall Experience
March 28, 2025

Website is straightforward and by entering model no. Of your outboard motor the system displays the different groups of main assemblies with a pictorial diaphragm along with a corresponding parts list with specific part no's. Of each part for ordering purposes. Communication once an order is placed is also very good and parts are shipped quickly with tracking information provided to you automatically once the shipment takes place. Highly recommend for ordering any outboard motor part as prices are very competitive and overall service is hard to beat.

Date of experience: March 28, 2025
Hank E. Boats.net Rep
2 months ago

Thanks for the great review. Our customer service team is always available with any questions you have about your order before or after the sale. We appreciate your business.

Massachusetts
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Send Message
Share Review
Report Review

Knowledgeable and friendly
February 11, 2025

There are very few places where you can call and get people that want to help you and make you feel like you're not being rushed.
It's a pleasure working with the boats.net team and their website is very easy

Date of experience: February 11, 2025
California
1 review
0 helpful votes
Follow Michelle M.
Unfollow Michelle M.
Send Message
Share Review
Report Review

All around great experience
February 5, 2025

Love this place. Tons of available parts, website is thorough and easy to use, kept informed on status of purchase from ordering to shipping to tracking. Pricing is very competitive. Have ordered many times here. It is now my first stop when needing parts.

Date of experience: February 5, 2025
Texas
1 review
0 helpful votes
Follow RICK C.
Unfollow RICK C.
Send Message
Share Review
Report Review

I own a mobile marine service business. Providing maintenance solutions for customers is a big part of what I do. 90% of the time boats.net meets expectations. However, on more than one occasion I've paid for 2 day shipping and it's taken 4 days to receive the parts. This delay will typically cost me double- reason being, the customer needed the part for a quick repair and if I don't deliver at a certain time I lose the customer and now have a part I have to sit on. Outside of this minor inconvenience, boats.net meets expectations.

Date of experience: May 13, 2025
Florida
1 review
0 helpful votes
Follow Karl G.
Unfollow Karl G.
Send Message
Share Review
Report Review

Mr. G.
May 6, 2025

Ordered an ignition switch for a Mercury engine, does not fit. Called company back to return part, they said it would take a couple of hours to receive email return authorization. Have not heard back yet, 24 hours later. Now I have to call again and waste MY time.

Date of experience: May 6, 2025
New York
1 review
0 helpful votes
Follow william l.
Unfollow william l.
Send Message
Share Review
Report Review

In addition the parts that I used apparently took 2 weeks. But they said it would be next day. If I knew it was going to take two weeks I would have found it elsewhere. Instead paid 30 bucks for shipping for a waste

Boats.net attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 18, 2025
Kansas
1 review
0 helpful votes
Follow Joseph L.
Unfollow Joseph L.
Send Message
Share Review
Report Review

2004 Mercury 15hp 2 stroke
May 4, 2025

Spent the extra on the 3 day shipping, parts did arrive on time. Purchased water pump kit, fuel filter housing kit and fuel line connector. Parts were great quality. Prices a bit high but I wanted to get another 20yrs out of her, so we'll see. Will buy from again. Diagrams made it much easier to lookup parts and order the correct parts the first time without guessing.

Date of experience: May 4, 2025
Wisconsin
1 review
0 helpful votes
Follow WAYNE G.
Unfollow WAYNE G.
Send Message
Share Review
Report Review

Confirm your quantities, do not assume.
May 21, 2025

Parts diagrams are detailed and numbered well, however quantities are deceiving when you place the order. A help screen pop-up would aid and perfect thiis. If a device item requires 2 washers and 4 bolts, when ordering, please have that quantity per line item. Shipping was fairly quick, and was pleased with customer service..

Date of experience: May 21, 2025
California
1 review
0 helpful votes
Follow Sam D.
Unfollow Sam D.
Send Message
Share Review
Report Review

Very satisfied. Prompt delivery.
May 30, 2025

It would be even better if they would highlight on the diagrams the non- reusable parts you will need for various maintenance projects, or have suggested kits if for example you are replacing low pressure fuel pumps. What will I need?

Date of experience: May 30, 2025