The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
Easy to navigate website, exact factory parts, fast shipping.
OUTSTANDING SERVICE, FAST EXPEDITED DELIVERY, AND GREAT PRICE ON SO MANY ITEMS THAT I PURCHASED. THANKS FOR BEING THERE. DAN M.
Delais de livraison tres long et de plus 35 eur de frait de douane pour une piece a 130 eur en plus des frait d expeditions dejas tres cher
Tout ceci pas dit au moment de la commande
Tres tres deçus
Bonjour Marc,
Je suis désolé que vous ne soyez pas satisfait de votre achat. J'espère que vous nous donnerez une autre opportunité.
Muy buena la pagina, bien detallado cada parte del motor, facil de ubicar la pieza necesaria, felicitaciones.
Hi Carlos,
We appreciate your kind review and we look forward to your next order!
Lieferung nach Deutschland ohne Probleme und sehr schnell. Günstige Versandkosten. Gerne wieder. Netter Kontakt.
Hallo Bernd,
Dank für Ihre Bewertung. Wir schätzen es und hoffen, dass Sie wieder bei uns bestellen!
😁🤣🤣🤣mui vuena cervicio rapido y responsable muchasgracias por su prfecionalismo
Boats. Net has great prices on products. The website site is very easy to use when looking for parts. Fast shipping, I have used them twice and both times the parts were in stock and I received them within just a few days!
Nice to hear from our repeat customers! Thanks for your great review.
The boats. Net team always gets my orders sent out quickly! Usually same day as long as everything is in stock. The only issue I have is with USPS. I would rather pay more for a private shipping company. Maybe DOGE will clean up the usps.
Very good place to be able to look up boat parts.i like the diagrams you can see what part you need and where it goes. Prices are good and fast getting the parts to you after you order them.i would recommend any one give them a try. I just ordered Mercury 250 pro xs parts. Everything fit! Thanks. I will be ordering from you guys in the future thanks again.
Placed several orders with them, great experience to date. One thing, I wish when there is a back ordered line item on your order I would like to have them send the other items rather than hold the whole order until the back ordered part came in or at least give you the option. Not a deal breaker though!
This is a great platform to look up parts for just about any motor or drive. They almost always have the items in stock. If you need to call customer service, they are always very friendly and helpful. The only problem is USPS shipping is the worst in the world. We need a dedicated tab on the shipping screen in checkout for either UPS or Fed EX. The extra expense, in most cases, far out ways the extra time wasted waiting on USPS. Please give some thought to making that happen. I will always choose to pay extra for UPS shipping.
Website is straightforward and by entering model no. Of your outboard motor the system displays the different groups of main assemblies with a pictorial diaphragm along with a corresponding parts list with specific part no's. Of each part for ordering purposes. Communication once an order is placed is also very good and parts are shipped quickly with tracking information provided to you automatically once the shipment takes place. Highly recommend for ordering any outboard motor part as prices are very competitive and overall service is hard to beat.
Thanks for the great review. Our customer service team is always available with any questions you have about your order before or after the sale. We appreciate your business.
There are very few places where you can call and get people that want to help you and make you feel like you're not being rushed.
It's a pleasure working with the boats.net team and their website is very easy
Love this place. Tons of available parts, website is thorough and easy to use, kept informed on status of purchase from ordering to shipping to tracking. Pricing is very competitive. Have ordered many times here. It is now my first stop when needing parts.
I own a mobile marine service business. Providing maintenance solutions for customers is a big part of what I do. 90% of the time boats.net meets expectations. However, on more than one occasion I've paid for 2 day shipping and it's taken 4 days to receive the parts. This delay will typically cost me double- reason being, the customer needed the part for a quick repair and if I don't deliver at a certain time I lose the customer and now have a part I have to sit on. Outside of this minor inconvenience, boats.net meets expectations.
Ordered an ignition switch for a Mercury engine, does not fit. Called company back to return part, they said it would take a couple of hours to receive email return authorization. Have not heard back yet, 24 hours later. Now I have to call again and waste MY time.
In addition the parts that I used apparently took 2 weeks. But they said it would be next day. If I knew it was going to take two weeks I would have found it elsewhere. Instead paid 30 bucks for shipping for a waste
Spent the extra on the 3 day shipping, parts did arrive on time. Purchased water pump kit, fuel filter housing kit and fuel line connector. Parts were great quality. Prices a bit high but I wanted to get another 20yrs out of her, so we'll see. Will buy from again. Diagrams made it much easier to lookup parts and order the correct parts the first time without guessing.
Parts diagrams are detailed and numbered well, however quantities are deceiving when you place the order. A help screen pop-up would aid and perfect thiis. If a device item requires 2 washers and 4 bolts, when ordering, please have that quantity per line item. Shipping was fairly quick, and was pleased with customer service..
It would be even better if they would highlight on the diagrams the non- reusable parts you will need for various maintenance projects, or have suggested kits if for example you are replacing low pressure fuel pumps. What will I need?
Answer: Please contact michael.y@boatersworld.com or call him at 863-232-5661 ext. 102 he can assist with your options
Answer: Thank you for your recent inquiry with www.boats.net regarding the Yamaha motor priced below Yamaha T9.9XWHB High Thrust 9.9HP, 25", Tiller handle, Electric/Rope Start, Power Tilt Price: $2,898.63 MSRP: $3,760.00 Or 2017 Scratch & Dent (Crate Damage Only) Yamaha T9.9XPHB High Thrust 9.9 HP, 25" Shaft, Tiller, Electric, PT&T, High Thrust Price: $3,019.01 $2,680.42 MSRP: $3,760.00 **Avaialble Yamaha requires Boats.net to ship Yamaha outboards to an authorized dealer's location to complete a proper pre-delivery inspection (PDI) on all of their tiller handle motors. Yamaha Dealers charge a fee to complete the PDI. Boater's World (DBA Boats.net) is an authorized Yamaha Marine dealer and is authorized to sell and service Yamaha Marine outboards, watercraft's, products and parts. Our fee of $90.00 will be charged for the PDI if your motor is picked up here at our facility. Your sales person can help you locate a dealer nearest you or explain the process if the motor is picked up here in Lake Placid, FL 33852. There is no sales tax on motors shipped out of the State of Florida. We thank you for choosing Boats.net for all your boating needs. Please do not hesitate to call or email me with any questions. My number is below.
Answer: Hahajaha. If you need it that bad, buy it and wait.
Answer: Hello Apiline! What country are you looking for? We sell parts to 120+ countries; hoping we are able to help you out. Please email Loyalty@Boats.net and we'll do our best to help you.
Answer: All you need is the gasket kit... n... YouTube... YouTube has guided me through my project boat...
Answer: Thank you for your interest in our company. I regret to inform you that we do not have any stores in Europe. However, we do ship worldwide. Please feel free to email our parts team at parts@boats.net a parts list, and we will gladly quote you a cost to ship overseas. Should you have any further questions or suggestions please feel free to contact us.
Answer: Thank you for your interest in our company. I regret to inform you that we are not currently offering any promotional discounts on our website. We do offer a price match guarantee on all of our OEM products.
Hi Dan,
Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!