About the Business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
Best prices and in-stock inventory on OEM parts anywhere! Absolutely stellar customer service with attention to detail hands down!
Very pleased with service. Boats.net had been very helpful with product searching and purchasing. Will use in future
Hi G,
Thanks for the excellent review. We appreciate the kind words and we love to help our loyal customers with all of their boat part needs. We look forward to seeing you around the shop very soon!
First off I repair outboards for a living and I buy a lot of parts from boats.net This last time I ordered parts some were not in stock. They promised to ship out as soon as they can. I always pay for Express shipping. My first part of the shipment arrived by my local post office. I didht pay for USPS I paid for ups.
Then when my second shipment came there was supposed to be 3 parts in the box. What I got was 2 parts and an empty parts bag with the part number on the bag but no part. Needless to say I was pissee. Been waiting 2 weeks and all I got was an empty parts bag. It wouldn't of been so bad if they forgot or whatever but a Human Being had to of physically put an Empty parts bag in the box! What kind of morons do they have putting parts in boxes? I am not a happy camper. Time to find another on line parts place!
Hi Chris,
We're not sure why the parts arrived at your post office instead of at your front door, and we want to apologize for the part mix-up. I've never heard of anything like this happen before and we realize how frustrating that must be, especially since this is your livelihood.
We sent you a direct message so we can get your order number and order information and send a replacement or issue a refund. We don't want to lose you as a customer, and we hope you will reconsider.
I was very specific to identify the year by the model number on my motor.And was sent completely wrong parts for a motor 10 years newer than my motor. Brought them down to Mexico and can not do the maintenance necessary due to the terrible customer service, and complete incompance of boats.net. A good friend in this area of Mexico had the same experience.
Hi Brad,
We want to apologize for the mix-up. Our team works hard to maintain a high level of service to make sure mistakes like this don't happen again in the future. We sent you a direct message so we can look into your order and send you a replacement.
Great customer service. If it's not right, they'll make it right. I've had nothing but good experience and good deals... You can't go wrong with these people... can't say enough good things about my experiences.
Hi Will,
We really appreciate you taking the time to leave such a kind review. We are glad to hear that your experience with us went well. We have an amazing customer service team that is here for your every need and it means a lot to them too when we receive great feedback.
Always the best pricing on OEM parts. I previously owned a small repair shop and had several vendors to buy from. When I retired and sold out I needed a place to purchase parts. I don't work on many motors anymore but I can look up just about anything I need very quickly on their website.
Hi William,
Thanks for the amazing review. We are always working on making it as affordable and easy as possible to order from us, and we are glad to hear your experience went great. We are glad to be your go-to OEM part vendor, and we look forward to your next order!
I needed a new transmission for my Honda lawnmower and they provided a needed part for my lawnmower, for a decent price.
Hi Sam,
We are so glad to hear that we could get you the transmission you needed for your Honda lawnmower. We appreciate the kindreview and we hope you have a great day!
Staff is very helpful on the phone and the website parts diagrams are great. Shipping isnt very efficient. Was slow and delayed from the stated tracking arrival. For less money USPS could have it to me in 3 days instead of the 8 days it took UPS...
Hi B. W.,
Our customer service team works hard to give you the best experience possible, and we are glad to hear that they helped make your order a successful one. We want to apologize for the delay and we hope you understand that during the current climate parts are taking several days longer to arrive than usual. We hope you will order from us again.
From easy to read diagrams to competitive pricing and fast shipping, Boats.Net gets It done!
I have never had a bad experience with them, and my family's boating experiences are made better by a reliable, well maintained boat.
Hi Scott,
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Not just for my Yamaha and Honda outboard motors. I order parts for my honda power equipment also, riding mowers and generators. Prices can't be beat. (As long as you buy enough to justify shipping cost or get free shipping). If you need ASAP buy locally. If you can wait a few days you will save some serious dough with these guys! And I love the exploded parts diagrams. (I was solicited to provide this review. I was not compensated. I've been a customer for years)
Hi Bill,
We are always working on making it as affordable and easy as possible to order from us and we are glad to hear your experience went well.
We make it a big part of our site to have component diagrams for nearly every vehicle and part so you can take it apart and put it back together. We are always trying to make it easier and more convenient to order from us. We look forward to your next order!
My go to spot for parts I need quick. Great service. I mostly order Yamaha parts and shipping is quick in Florida.
Hi Co,
Thanks for the positive review. We work hard to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
Ordered what I thought was 4 bellows ground clips. The listing states 4@. I received one clip today. Customer service states that their description of 4@ is the way they receive the clips. I said the should change your description asap. Won't order from them again!
Hi Robert,
We apologize for the miscommunication regarding the description of the bellows ground clips. We appreciate you bringing this to our attention and we will update the description shortly. We work hard to deliver you the parts you need at the very best prices and highest quality possible and we hope you will reconsider and give us another opportunity.
I ordered some stuff from them on Saturday evening. On Sunday I thought of something else and emailed to add it to my current order to avoid any delay and shipment charges. I got the response that now the order is packed and we cant process your request. Ok. Its Monday night and the ordered hasnt been shipped yet? And yes, I paid extra for expedited shipping. Come on! And your prices were not the best either by the way!
Hi Gul,
We are sorry for the delay, our team does the best they can to pack everything and send them as quickly as possible so it makes it difficult to add parts to the current order. We are sure your parts have arrived by now and in the future know that we offer a price match guarantee, if you can find the same part cheaper online we will match it down to the dollar. We hope you will give us another chance to regain your confidence.
Had a problem with my boat motor and needed parts. The site made it easy to find the right ones, and shipping was prompt, even during the covid pandemic.
Hi Larsen,
Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Boats.net. We are always working on making it easier to order from Boats.net and easier to find your part. We are glad you appreciated our team’s hard work. We hope you order from us again!
I was very impressed on the quick service I received. My order was correct and I have no complaints.
Hi William,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from us as easy and as fast as possible. We hope you order from us again!
Always buy here, lots of parts i need are always in stock, always fast shipping, good place to do business
Hi Johnny,
Thanks for the amazing review! It means a lot to our hardworking team. We try our best to deliver you your parts as quickly as we can and we are happy to hear that your parts arrived speedily. We look forward to your next order.
My initial order was promptly delivered (ahead of estimated time) and consisted of all new Honda OEM parts as described. Unfortunately one of the parts was defective so I reached out to Boats.net and they shipped out the replacement part (Boat fuel pump) the next day! I didn't even have the defective part ready to ship back to them at that point. Anyway, the replacement part worked great and I returned the faulty pump. I can't state how strongly I appreciate Great Customer Service, especially during these difficult times (8/2020). I will recommend Boats.net to everyone!
Thanks for the Awesome service,
Tom
Hi Tom,
We are very happy to hear that you received the replacement to your pump and that everything worked out perfectly.Our customer service team works hard to give you the best experience possible and we are glad to hear that they helped you with your order. We hope you will order from us again, we really appreciate your kind review!
Love ordering from boatsnet great prices and great costumer service.
I definitely recommend them to all my friends.
Thanks for the positive review, Jorge.
We work hard to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
Parts are good but shipping very slow. Price not set up for a boat repair shop. I have been a shop owner for over 20 years and still pay the same price as the public. This is a hard way to do business.
Hi Randy,
We are sorry for the recent slow shipping, we are doing our very best to deliver you your parts on time during this pandemic. Many of our customers are dealers and shop owners please contact our customer service team and see if there are any volume based discounts in pricing that might be available to you.
Ordered parts for my 2002 9.9 Yamaha fast and parts were right the first time. I will definitely order from Boats net in future.
Hi Alton,
We really appreciate the wonderful review. We realize how much you value quick shipping and customer service and that's why we make an effort to make your order experience as easy as possible. We are glad your Yamaha parts arrived as expected and we look forward to your next order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mark,
We are delighted to hear that you can find the parts you need on our site for a good price. We try to make it as easy and affordable as possible to get you back on your boat and to doing what you enjoy most. We look forward to your next order!