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Boats.netReviews 1,513

4.5

From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
204
value
98
shipping
99
returns
44
quality
85
This company responds to reviews on average within 3 days
Indiana
1 review
0 helpful votes
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Money pit
April 22, 2024

You guys are doing great, it's a old boat and I'm a old man. I just hope that it will work out on the water

Date of experience: April 22, 2024
Florida
1 review
0 helpful votes
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The experience (including a call after receiving the part I ordered for further guidance) was exceptional…except for the amount ($) for shipping for one small item I ordered. Thank you!

Date of experience: April 22, 2024
Texas
1 review
0 helpful votes
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Great Service
April 21, 2024

I received great service from boats.net I received the wrong part however they made the return process painless. 5 star IMO

Date of experience: April 21, 2024
Hawaii
1 review
0 helpful votes
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Great source for oem Honda parts
April 21, 2024

Excellent service, ordered a few items to service and tune up my Honda 60 hp efi outboard Boats.net processed and shipped items immediately.

Date of experience: April 21, 2024
Maryland
1 review
0 helpful votes
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Suzuki 200
April 20, 2024

All parts came quickly and were exactly what I ordered

Date of experience: April 20, 2024
New Jersey
1 review
0 helpful votes
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Good job
April 19, 2024

It was exactly as I expected it received product and was fully satisfied

Date of experience: April 19, 2024
Colorado
1 review
0 helpful votes
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Great experience
April 19, 2024

Very cooperative and helpful. Ordered parts that we're supposedly on back order from Mercury and Boats.net had them in there warehouse.

Date of experience: April 19, 2024
Tennessee
1 review
0 helpful votes
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Satisfied Customer
April 19, 2024

I received a damaged part, I gave them a call talked to George he checked the order apologized and shipped out a another one.
Thks George

Date of experience: April 19, 2024
Tennessee
1 review
0 helpful votes
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Good experience
April 18, 2024

Ordered some harder to find parts and they were in stock and arrived quickly.

Date of experience: April 18, 2024
Tennessee
1 review
0 helpful votes
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Need a part
April 18, 2024

Fast easy to use had the part that I needed got it on time

Date of experience: April 18, 2024
Texas
1 review
0 helpful votes
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Suzuki parts
April 18, 2024

Arrived in timely matter. Parts was correct. And are operating as should.

Date of experience: April 18, 2024
Illinois
1 review
0 helpful votes
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Boat key
April 18, 2024

Order new boat ignition key and received it in a timely manner

Date of experience: April 18, 2024
Massachusetts
1 review
0 helpful votes
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Very responsive
April 18, 2024

Great experience, could actually call and speak with someone without pressing a million numbers, shipping was fast.
Will use again...

Date of experience: April 18, 2024
Florida
1 review
0 helpful votes
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Great service and fast shipping
April 18, 2024

The fast shipping and tech support is great with Boats.net. I had issue on what part to order, contacted Boats.net via text, a short time later, received text with the part number I needed. It was an exact fit, my boat is back on the water.
Boat.net is a great company to do business with.

Date of experience: April 18, 2024
South Carolina
1 review
0 helpful votes
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Wrong parts
April 17, 2024

I ordered per the website fuel filters with plastic bowls and they sent just the filters.
Tried to call and wait was very long. Tries to text was told they sent the correct filters
Contact me to corect

Date of experience: April 17, 2024
Brittany B. Boats.net Rep
over a year old

Good morning Scott,
Thank you so much for reaching out to us. I see the part on the order is for just two filters, 99105-20005 at $46.53 each, for the full assembly the part number would need to be 99105-20005-ASY at $158.07 each. We can start a return of these parts for a refund and start a new order for the new parts if you would like. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!

Missouri
1 review
0 helpful votes
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Boat impeller
April 17, 2024

Sales person very knowledgeable and helpful got the right part first time thanks

Date of experience: April 17, 2024
Virginia
1 review
0 helpful votes
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GREAT COMPANY
April 17, 2024

WEB SITE VERY HELPFUL FOR PART LOOK UP. QUALITY PARTS. TIMELY SHIPPING (SOME WHAT, WITH COST RISE CAN UNDERSTAND CHANGE IN SHIPPING).

Date of experience: April 17, 2024
New York
1 review
0 helpful votes
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Satisfied return customer
April 17, 2024

Best prices and very fast delivery. Very knowledgeable and helpful staff.

Date of experience: April 17, 2024
Texas
1 review
0 helpful votes
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Water pump - 115 hp Mercury
April 16, 2024

Wonderful, pump was exactly the same as original. Shipping was very quick, and you guys (and gals) are great!

Date of experience: April 16, 2024
Washington
1 review
0 helpful votes
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Carb kit for Mercury.
April 16, 2024

The parts fit perfect and my motor runs great. Your parts were my second choice at first due to the price. After trying the Amazon crap, I quickly realized I needed REAL parts. My only complaint is the excessive price.

Date of experience: April 16, 2024