From the business
Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.
Boats.net Reviews Summary
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
They help find correct part and was shipped same day great service
Parts shipped quick but they got lost somewhere apparently. Still not received and just shows in transit to next facility
I found the part I needed and it came on time.
The website set up good you can find parts for older motors. It's nice to have a place like this you can order parts from.
It had been quite awhile since I had ordered anything from them mainly because of taking too long to ship and then shipping on UPS which is the modern day Pony Express. My order shipped the same day that I ordered it and shipped by USPS and I received it in three days. I will not hesitate to order again when I need parts. Thanks for the great service!
Was sent wrong part, then when trying to order correct prop, was disconnected and received no call back. Then had to waste another 10 minutes trying to speak with someone. Plus having to eat the return shipping costs... I'll stick with the local shop.
Thank you for your feedback. It is our goal to offer the absolute best customer service to our customers. Please know we have tech agents available to help verify the correct parts. If there is anything we can assist you with in the future, please do not hesitate to reach out to us again. We hope to hear from you in the future.
Product was in stock and was shipped and arrived in a timely manner.
Part came fast and was as advertised. It was an OEM part, it was installed and fixed the problem.
Boats.net was very helpful in getting the right prop for my trolling motor.
Fast shipping and exactly the part I needed……………………………………………….,,,,,,,,,,,,,,.
I needed a bolt for the pulley on my 3.0 stern drive. I had no idea where to get one so I found Boatsnet on Google and took a chance. I paid 8 bucks shipping to get a 2$ part, but it was worth it. Came to my door neatly packed in a couple of days.
Went over with the sales person, the part that I needed and described it in detail. Part was received and reasonable time, but was wrong.
We do apologize for any inconvenience this may have caused you. I have reviewed your order and see a customer support agent has set up a return for you for a refund and you should be receiving a label. We do again apologize for any inconvenience this has caused you. We hope to hear back from you in the future.
I ordered specifically NGK plugs for almost $20 each and got $2 Champion plugs. Won't order from here again, switch and bait. You could have at least sent $100 worth of Champion plugs, 50 to be exact.
Great customer support and fast shipping. Was delivered in timely manner and in good condition. Just what I needed. Thanks Boats.net. I will definitely use your company for all of my boat repair needs.
Quick service shipping was very fast and had my parts within a few days
Slow shipping time especially since you charge for shipping
Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.
Awesome service, they seem to have everything that I need. Great service and fast shipping! This is where I get all my boat parts!
I ordered Thursday and received it on the next Tuesday. Always willing to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. I have located your tracking information and see USPS had a delay on the package. We have reached out to the carrier. Please allow us 24 to 48 hours to see if we can get a tracking update with the carrier. If you don't see any updates in the tracking in that timeframe, please reach out to our customer support and we can issue a refund or a replacement. We sincerely apologize for any inconvenience this may have caused. We look forward to to hearing from you in the future.