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Boats.netReviews 1,705

4.5

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From the business

Boats.net is your one-stop destination for the best price on OEM outboard parts online. We sell Genuine parts for all boat engines -- from small 9.9hp portable outboards to big offshore 200HP powerhouses -- and we carry all the top brands including Yamaha, Honda, Suzuki, Mercury, Evinrude, Johnson and Tohatsu. We also sell aftermarket accessories, as well as parts for Inboard and I/O engines, PWCs, generators.


boats.net
Albany, GA, United States
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Boats.net Reviews Summary

The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.

This summary is generated by AI, based on text from customer reviews

service
246
value
99
shipping
101
returns
46
quality
87
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Honduras
1 review
0 helpful votes
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Good experience
March 27, 2024

Easy to find parts and was able to upgrade my shipping over the phone with ease. Thank you.

Date of experience: March 27, 2024
Florida
2 reviews
0 helpful votes
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Quick delivery
March 27, 2024

Miscellaneous outboard engine parts were needed for a customer repair. The quick delivery got our boater back out fishing for the weekend.

Date of experience: March 27, 2024
Illinois
1 review
0 helpful votes
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On time
March 27, 2024

Needed hard to find gaskets.They had them and shipped out without delay.
Will look them up first next time

Date of experience: March 27, 2024
Texas
1 review
0 helpful votes
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Great Service!
March 27, 2024

Our Boat shop has been a faithful customer for many years and look forward to many more. Jolly Roger Marine, LLC.

Date of experience: March 27, 2024
South Carolina
1 review
0 helpful votes
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Johnny at b&j power sports
March 27, 2024

Parts and service give a very happy yeah got here got job done thanks

Date of experience: March 27, 2024
Texas
1 review
0 helpful votes
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Shipping cost
March 26, 2024

I paid 17.95 for expedited shipping. I was told 3 days. I ordered it on Tuesday 3-19-24. It shipped the same day. I did not receive it until Saturday 3-23-24.

Date of experience: March 26, 2024
Brittany B. — Boats.net Rep
over a year old

Thank you so much for reaching out to us. I see this was delayed and took longer than expected for expedited shipping, I have opened your order and refunded the shipping back to you. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!

Florida
1 review
0 helpful votes
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GOOD JOB
March 26, 2024

Delivered on date they said and in great condition

Date of experience: March 26, 2024
Arizona
1 review
0 helpful votes
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Easy
March 26, 2024

What I thought would be a long search for a hard to find part was easy. As long as you know what you have model wise, you should be able to find what you need.

Date of experience: March 26, 2024
Illinois
1 review
0 helpful votes
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Love there website.
March 26, 2024

There website is easy to use and the blown up picture of things help when the serial numbers weren't matching up.

Date of experience: March 26, 2024
South Carolina
1 review
0 helpful votes
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Excellent Service
March 26, 2024

Very fast and efficient. Excellent customer service.

Date of experience: March 26, 2024
Florida
1 review
0 helpful votes
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Emergency repair part needed
March 25, 2024

While on vacation in florida, my 9.9 evinrude tiller handle throttle cable was snipped by the flywheel. I called boats.net monday at 9 am, part was delivered by tuesday afternoon! What Service! Totally pleased.

Date of experience: March 25, 2024
California
1 review
0 helpful votes
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Great service!
March 25, 2024

Thank you for helping me get the right parts needed.

Date of experience: March 25, 2024
Iowa
1 review
0 helpful votes
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Parts
March 25, 2024

Always seem to have parts on hand, quick and easy ordering, decent costs on shipping.

Date of experience: March 25, 2024
Virginia
1 review
0 helpful votes
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Disappointed
March 25, 2024

Your communication says shipped 3/18/24. Tracking says 'The delivery date will be provided as soon as possible.' UPS has not provided an update.

Date of experience: March 25, 2024
Brittany B. — Boats.net Rep
over a year old

I see that a call was just made this morning to get a replacement to you as soon as possible. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!

Colorado
1 review
0 helpful votes
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Love the how-to videos with John Talley. This leads directly to my purchasing my parts at Boats.net.

Date of experience: March 24, 2024
Florida
1 review
0 helpful votes
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Specific parts
March 23, 2024

These gaskets and diaphram ideally should be in a complete carb kit. But this is not a perfect world. So, Boat's had the link and got them for me. Much appreciated.

Date of experience: March 23, 2024
Florida
1 review
0 helpful votes
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Good experience
March 22, 2024

Very good price and great service. Would order again.

Date of experience: March 22, 2024
Missouri
1 review
0 helpful votes
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Boat parts
March 21, 2024

Excellent outfit order was sent right out and received product quickly

Date of experience: March 21, 2024
Canada
1 review
0 helpful votes
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Great live customer support
March 20, 2024

First time ordering from them and it was a great experience. Live people to talk to right away.
I had originally ordered the wrong part and called back within minutes to review my order with a specialist and they were able to change me over to the proper part no problem.
Will definitely order from here again.

Date of experience: March 20, 2024
Florida
1 review
0 helpful votes
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FOR EVER TO RECIEVE PARTS
March 20, 2024

I made two order's and I had both expedited and it still took over a week to receive the parts

Date of experience: March 20, 2024
Brittany B. — Boats.net Rep
over a year old

Thank you for your feedback. I have located your order and show expedited shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with expedited shipping, it may take up to 5 business days. We do apologize for any inconvenience this may have caused you.