Overview
The company enjoys a strong reputation for its reliable service and efficient shipping, often impressing customers with prompt delivery and accurate order fulfillment. Many reviews highlight the quality of customer service, noting the staff's proactive approach in resolving issues and assisting with orders. However, some customers express concerns regarding product descriptions and the accuracy of parts, leading to additional purchases or mismatched items. Overall, the feedback reflects a generally positive sentiment, with customers appreciating the ease of finding parts and the company's commitment to customer satisfaction, despite occasional challenges with product specificity.
This summary is generated by AI, based on text from customer reviews
It was a great experience Friendly customer service MLB ordering from them again in the Future And would highly recommend them to anyone looking for parts
I allwese order OEM part no problem at all very happy. Keep my engines in good working conditions.Im fishing at lease 3 days a week
We work hard to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
Great experiences in both time i have bought parts for my motor. Fast delivery (superfast if you need) to Finland and good quality oem parts.
Hi Jykri,
We are really happy to hear that you had a great experience with us. Our goal is to get you up and running whether you need genuine parts, a new propeller, aftermarket accessories, or just an exploded parts diagram to help you get your motor back together again. We try to balance great prices with great selection and fast shipping. We hope to see you order from us again soon.
I have purchased several parts for our boat and the orders have always been correct! That goes a long way today. Website easy to use too.
Hi Philip,
Thanks for your amazing review. We're glad you found ordering with us simple and easy. We look forward to your next order.
Boats.net has supplied our boat /jet ski rental business with replacement parts and accessories for over 6 years. They deliver parts on or before the estimated delivery date, or send an email update with eta if part is backordered due to whatever reason. There is a massive global supply chain issue due to covid & worker shortages which delays some items, no matter where you order them from,
So don't be surprised at the lack of availability of mfg parts. For instance, Our business recently took delivery of 8 new sea Doo jet skiis, (direct from manufacturer, not through boats.net) 2 of which came without the computer control for brakes/reverse, or the physical hardware that module controls, instead SeaDoo included a letter explaining that the chip shortage due to covid is affecting their ability to supply those parts and they would ship when available.
Also, boats. Net shipping is consistently less expensive than other sources, especially on power heads, lower units and other heavy/large items.
I have had nothing but exemplary service from boats.net and recommend them without hesitation to anyone looking to purchase boat parts and accys.
We are glad you are finding the website so useful and easy to use JD. Thank you for the 5 star review.
Great company to deal with. Fast shipping, everything was as advertised. Easy web site to navigate. Will definitely use them again if needed.
Hi Wanda,
Thanks for the amazing review. We are always working on making it as affordable and easy as possible to order from us and we are glad to hear your experience went well. We look forward to your next order!
Placed an small order (gas tank) but item arrived quickly and it order. We will definitely use Boats.net for any future boat needs.
Thank you for your business and kind review. We really appreciate it. We are glad we can make it easy, fast and affordable for you to get back to what you love! We look forward to your next order.
boats.net helped me when no one else could. They will be my go to marine parts source from now on, they are the real deal and I am hard to please.
Hi Hubert,
Thanks for the kind review. We know how important good communication is and we are glad you noticed our efforts. We look forward to your next order.
Fast and efficient service, and the parts where exactly what I needed to get my 1969 Johnson out board motor running again.
Hi David,
Thank you for your amazing feedback, We appreciate the time taken to leave us a review. We try to keep our website customer friendly and easy for customers to find the parts they need to get them back running!
They were able to find an oil cap on this very old motor. Customer service was awesome! Will do do business again
I am pleased to hear our customer support was so helpful. We look forward to your next order, Steve.
Some spare parts that are not in stock if they can notify how long they will take before the purchase is made..
Hi Ivan,
Thanks for your kind review. Unfortunately, sometimes there are delays we can't predict when receiving parts from the manufacturer. We try to be as transparent as possible but sometimes we don't even have all the information. We hope you will order from us again!
Very easy to order the part. The only problem i had was with the shipping time. I received the part about a week late.
Michael,
That's unfortunate it took so long. Our average STANDARD shipping to NY is 4 days or less. Your package must have gotten lost by the carrier. We apologize for the inconvenience.
Regards, Jason
Parts were received promptly and at a cheaper price than I would have paid at my local dealership here in Australia
Hi Brian,
Thanks for your review. We are dedicated to serving our customers with the lowest possible price on the highest quality parts. Boats.net offers OEM parts at prices up to 80% below retail so you can get what you need plus a little extra. Why pay full retail price for parts when you can shop the alternative to retail prices Boats.net. We look forward to your next order!
Control Panel went out on Trolling Motor; ordered a new one online and had it installed within a week!
Great service!
Hi Kay,
We really appreciate this kind review and we are glad to hear that your experience with us was great. We have an amazing customer service team that is here for your every need and it means a lot to them too when we receive kind feedback.
Found the parts needed at the lowest price anywhere, low shipping and handling fee. Will definitely be a repeat customer.
Hi Gary,
Thanks for your review. We are dedicated to serving our customers with the lowest possible price on the highest quality parts. Boats.net offers OEM parts at prices up to 80% below retail so you can get what you need plus a little extra. Why pay full retail price for parts when you can shop the alternative to retail prices Boats.net. We look forward to your next order!
They always have what I need or want, they can get it to me quick. Great customer service and shipping.
Hi Randy,
We are glad to hear that everything went well with your order. We realize how much you value quick shipping and customer service and that's why we strive to provide the very best service we can. We hope you will order from us again!
Parts were very old and discontinued. The found them anyway. Good job boats. Net. I am very happy. Thank you.
You are welcome! We are glad you were able to find such a rare part on our website and choosing us. Your review is greatly appreciated.
We have been ordering engine parts for over ten years. Hands down - - The best parts supplier. Great prices, excellent service.
Hi Jerry,
We are happy to hear that we have helped you repair your engine time and time again. We are glad to be your go-to online OEM parts dealer, and we look forward to seeing you again soon.
I ordered parts and received confirmation email telling me parts would be shipped July 9th 2018. On July 11th I called to find the status of the order and was told that the parts I ordered were out of stock and would ship that day. When I ordered the parts the web site said all the parts were in stock. Today July 13th I called to see the status and was told the parts were still not there and they are on a National back order. You would think with computers now days they would have know the status of parts and maybe even called or sent me an email to let me know they were not shipped. If you have a job that is needing parts for a customer and you are ordering parts from Boats.Net I would advise you to wait for the parts to arrive in your hand before you give a job completion date because Boats.Net is not going to let you know how long it is going to take to get the order. What they told me was the date of shipment in the order confirmation email is only an estimate and if I would have read the small print I would know that it can change.
Hard Lesson Learned! I wont be ordering through them again unless I have no other choice.
Worked as advertised. We live in rural Alaska and don't need to send anything back. Usually keep it and reorder.
Thank you Daniel. We are happy to hear your orders are working out. We appreciate your review and look forward to future orders.
- Visit Website
- Albany, GA, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anthony,
Our goal is 100% customer satisfaction and it sounds like your experience went perfectly. We want every experience to be “five stars”! The team will be glad to hear your feedback!