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BluehostReviews 5,487

2.7

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From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
97
shipping
35
returns
55
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California
1 review
0 helpful votes
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I want to adjust my information because I made a mistake on the initial account creation, but because I can't verify things, I can't correct the information. It's frustrating because I'm essentially unable to use my own account.

Date of experience: October 7, 2022
New Jersey
1 review
0 helpful votes
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Not happy with the lack of response from you, as a new user. I have tried chat twice and did not get the help that I needed.

Date of experience: October 7, 2022
California
1 review
1 helpful vote
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Do not use bluehost
November 5, 2022

I've had their host all year and paid to use their website builder. It only worked for the first couple of months and have not been able to make any changes to my website since it has not been working. I've asked multiple times for months and nothing has been fixed and they refuse to give me a refund. I do not recommend

Date of experience: October 6, 2022
New Jersey
1 review
0 helpful votes
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Thank you for your assistance on the website tutorial

Date of experience: October 6, 2022
California
1 review
0 helpful votes
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I cannot get pix to display but at least I have a website back up!

Date of experience: October 6, 2022
California
1 review
0 helpful votes
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I have been trying to follow the video on how to set this up, and it's missing steps. I've tried getting help, but keep getting disconnected. And I'm still stuck, but I'm sure the payment for this has been taken out.

Date of experience: October 6, 2022
New Jersey
1 review
0 helpful votes
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This has been a terrible experience
November 5, 2022

This has been a terrible experience. I am migrating from shopify. I purchased a word press theme, i transfered my domain and nothing works. I launched my site and nothing looks like the word press theme and things are taking forever to load. Shopify wins hands down when it comes to functionality and ease of use.

Date of experience: October 6, 2022
Belgium
1 review
0 helpful votes
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I can't transfer my. Be domain
November 5, 2022

I can't transfer my. Be domain. And this is a MUST for my client.

Date of experience: October 6, 2022
Illinois
1 review
0 helpful votes
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Awesome support easy to work with pretty fast 24 7 around the clock someone that knows what to do. Love BlueHost!

Date of experience: October 5, 2022
Pakistan
1 review
0 helpful votes
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I m satisfied
October 5, 2022

This review is for support team they are really helpful

Date of experience: October 5, 2022
Ohio
1 review
0 helpful votes
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Trying to FTP some PHPBB software
November 4, 2022

Trying to FTP some PHPBB software. I don't seem to be able to access files once I upload them. Probably a doc problem.

Date of experience: October 5, 2022
North Carolina
1 review
0 helpful votes
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Confusing and hidden charges
November 4, 2022

Confusing and hidden charges. No explanation on why my payment information will not update.

Date of experience: October 5, 2022
Australia
1 review
0 helpful votes
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Login did not work after i bought the bluehost and i have to contact support wait for many hours to sort it out.
Registered logins dont work

Date of experience: October 5, 2022
Australia
1 review
0 helpful votes
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Had to use generated password to login. Tried to use my own customised password but it didn't work.

Date of experience: October 5, 2022
Canada
1 review
0 helpful votes
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There was no indication when i was purchasing that. Ca domains were not supported.

Date of experience: October 4, 2022
Ohio
1 review
0 helpful votes
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With no experience, it's not as easy as it is portrayed. Add a page seems like it is too complicated. That, or I have some learning to do.

Date of experience: October 4, 2022
Maine
1 review
0 helpful votes
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There is a lot to take in and the step-by-step instructions seem to be there for each portion but there is no clear outline for the order that the portions should be completed... such as setting up website first or email settings first etc.

Date of experience: October 3, 2022
Canada
1 review
0 helpful votes
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I am inexperienced beginner blogger, site maybe too advanced for me

Date of experience: October 3, 2022
Canada
1 review
0 helpful votes
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I am waiting for help
November 2, 2022

I am waiting for help. I will give my opinion later

Date of experience: October 3, 2022
AE
1 review
0 helpful votes
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Great Support Team
October 2, 2022

Many times I have faced some technical issues and all time the support team always helped to resolve the matter

Date of experience: October 2, 2022