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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I have 3 websites and I was charged for 7 times. My experience has been terrible. Stealing from your customers is a bad idea! I want my money returned to me today for the 4 websites that I do not have.
The Support is not helping and since you uprageded the Dashboard, it has messed up alot for me, and up to now your support team is not helping.
Compare with the old control panel, the new control boad is very hard to use! Don't know why make things like this.
I'm still learning how to navigate and make my site the best it can be, but I have the tools and resources to do so through Bluehost / Wordpress.
Still learning, but I feel like it gives me options!
Not enough explanation given as to why there has been such a large price increase on hosting fees and technical services at renewal.
I bought an annual Google Workspace plan that I needed, I have not been able to activate it, the technical service could not activate it, and when requesting the return you charge me for the time that could not be used
Support was able to help me restore a WP site which I corrupted, and helped me create a new subdomain.
My website was not running and they updated the updates
Why do I get thrown in to an Ad every time I log in. It's super annoying. I pay for a service - stop trying to get me to buy more than I want
I have had a lot of problems lately with domains and security
You $#*!s charged my credit card but won't extend my hosting or let me update my payment for my domain. This is fraud!
Been trying to get our domain working after renewal, been a month with no luck
There was a problem with log ins preventing me from logging in and doing needed work. I was told the IP address i am connecting from had to be enumerated whatever that means. This took about an hour of my time with the failed log ins and having to wait for support to start answering the phone. While I had issue with log ins I couldn't use the chat help feature.
You lost all my sent mail accumulated over 15 years with no apology -
I'm trying to use create a multilingual website and it's proving a but difficult.
My experience with this host can't be loud cos i'm yet to have a remarkable service
Everything I try to do gets the response, "something went wrong."
Not as intuitive as it could have been in performing tasks that used to be easy to perform in the past
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.