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BluehostReviews 5,487

2.7

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From the business

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


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Bluehost Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.

This summary is generated by AI, based on text from customer reviews

value
97
shipping
35
returns
55
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Germany
1 review
0 helpful votes
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All is great thank you blue host team for doing so

Date of experience: October 23, 2022
Oklahoma
1 review
0 helpful votes
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Had to pay for a different domain name- now I have two. I don't even know how go switch from the one I don't want to the new one I want as my primary,

Date of experience: October 22, 2022
Nevada
1 review
0 helpful votes
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Impeccable customer service
October 21, 2022

I am very impressed with techsupport representative John. Very knowledgeable and solve the problems I experienced with the emails very fast. He also educated me on how to avoid problems in a future. He went an extra mile to make sure I am satisfied and an issue was resolved.

Date of experience: October 21, 2022
Colorado
1 review
0 helpful votes
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Sofi was terrific!
October 21, 2022

Sofi was patient and understanding and persevered to help me resolve my issues. I really appreciate that she kept me informed throughout the process.

Date of experience: October 21, 2022
Florida
1 review
0 helpful votes
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Quick response
October 20, 2022

I've called several times regarding an issue and I've been very pleased with how easy it has been to connect with a live person and each person I've dealt with has been very knowledgeable. I also love that you guys have 24/7 customer service.

Date of experience: October 20, 2022
Connecticut
1 review
0 helpful votes
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The Freyja WordPress theme I purchased through Bluehost and mojo marketplace is broken. The errors won't let it load. I had to "Download All" files from Mojo, because the "Main File download option has a 404 error on Mojo's site. The main file that I purchased is missing from the download.

Date of experience: October 20, 2022
Florida
1 review
0 helpful votes
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New users should be able to at least get some help creating the web site. It shouldn't just be a paid service for assistance.

Date of experience: October 19, 2022
California
1 review
0 helpful votes
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cccbooks.net domain not secure
October 18, 2022

I was shocked to find out that my domain- cccbooks.net was not secure.
August, 2020 I paid web hosting for 4 years up to 8/29/24, and domain name up to 11/21/24.
I called *******585 for domain support: both Gloria and Renee could not help me making me waste more than 30 minutes, they went away. Before I gave up I tried calling for the third time, Will answered. He was most efficiently solved my request. I was grateful for his competence and
Patience to listen to me. Also he was very pleasant and courteous.

Date of experience: October 18, 2022
Florida
1 review
0 helpful votes
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Upgrades are offered everywhere
November 17, 2022

Upgrades are offered everywhere. Already had a free template in mind and it was hard to find.

Date of experience: October 18, 2022
California
1 review
0 helpful votes
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Great service
October 18, 2022

He gave us great service! Very personable and understanding!

Date of experience: October 18, 2022
Oklahoma
1 review
0 helpful votes
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I just need to figure out how to do the domain email on wordpress so my site doesn't have my personal email.

Date of experience: October 18, 2022
Ohio
1 review
0 helpful votes
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I am trying to start up a website, and I am finding it very confusing. I have not been able to find tutorials, and nothing has been intuitive. I can't even figure out a way to save the little progress I've made so far. Every time I try to add something to the website it takes me to a completely different page, most of which don't seem secure and seem like they are not part of Bluehost. I am just overwhelmed and not sure where to go from here.

Date of experience: October 18, 2022
New Mexico
1 review
0 helpful votes
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Terrible
November 17, 2022

Terrible. First I had a Bluehost builder site which a spent a few hours getting not too far; now I cannot find it. I am being prompted to WordPress to start over again. Cannot find any beginner help. I keep getting some stupid different domain gibberish which is not the site that I paid for?

Date of experience: October 18, 2022
AE
1 review
0 helpful votes
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My website has some issues 2 days after launching. Its saying the web server is down

Date of experience: October 18, 2022
Qatar
1 review
0 helpful votes
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I've just started using bluehost and need support, I've tried calling but can't get through to speak to anyone.

Date of experience: October 18, 2022
North Dakota
1 review
0 helpful votes
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Handled effectively
October 17, 2022

Needed to make a name change and was handled effectively

Date of experience: October 17, 2022
Somalia
1 review
0 helpful votes
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I'm overwhelmed by the number of options and all of these buttons, windows and stuff compared to the minimal view I used to but I'll get on with it one or another

Date of experience: October 17, 2022
Pennsylvania
1 review
0 helpful votes
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Not user friendly, way too many options for first time blogger

Date of experience: October 16, 2022
Illinois
1 review
0 helpful votes
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I'm not far into designing my site, but the experience so far is about what I expected it to

Date of experience: October 16, 2022
Canada
1 review
0 helpful votes
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Nothing works on your website, all i get is {"errors":"Not Found"}

Date of experience: October 16, 2022