On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bluehost has really gone down hill. It keeps sending me notices to update my address, but I can't do it because it won't accept my password. Somehow since the update I now have two "accounts" with one domain assigned to a different user. The password to get me into Bluehost will not work on the account screen. You decreased account capabilities for the average user because a few bad apples abused the unlimited policy. Nothing like trying to hide behind some lame excuse to increase prices on all. I guess all good things must come to an end.
My site has been four days in a row. Your techs say they have fixed it but obviously they don't know what they are doing. After four days my site is live again and then in the evening goes down again and is still down. Why DO YOU think you got 1 star? Not really rocket science is it?!
We have been asking for our domain authorization key now for several weeks and do not get a response
Good overall experience. My one issue is when I purchase a new domain and install WordPress, I need to contact support to ensure the DNS is set up properly. It's a pain.
Pricing add-on just keeps getting costly for service provided.
I'm not happy about having to spend more than an hour on tech support for the last 2 weeks.
Something happened to the back-end of my site and as a result, I am having to recreate many sections of my site. What was suppose to have been backed up and restored is more than 2.5 years old instead of being from Feb. 9,2024. I am so angry and it is going to take me months to fix my site and I don't have any confidence that the same issues won't happen again.
I can't access my website to create/edit it after paying for hosting. I spent hours on chat with support and accomplished nothing. Considering moving my domain elsewhere. Extremely unhappy.
We have not had a good experience with Bluehost. It's very difficult to add new users, we are billed far in advance from when our services are due to renew and customer service is difficult to deal with. It often takes several times to resolve simple issues.
Unstable, too many worms, logging in problems, etc.
Not happy with the service. BlueHost used to be great when I first used it, but the quality has gone downhill.
I do not like to having to go through a sales page to log on to my account.
For two years I have had very few outages which is why I have given four stars. However this appears to have changed and my website is now going more often. A closed door loses customers and income.
When your company makes a large update to your system and requires our user names to be changed. It would be much more convenient for us users if you would keep our user names the same instead of requiring us to do it on the back end.
OK, agent does't speak very good English. On the upside, he was very good about letting me know what he was doing.
I absolutely hate this website and platform. It's not intuitive to navigate and even the simplest tasks become complicated. Also the support team is not helpful.
It's hard to find some features, so I think the user interface could be a bit more intuitive.
You have been very helpful with making my changes and making the website feel student- and teacher-friendly!
I am anooyed with al the changes that have been implemented, in no way have they made my experience any better. Considering switching hosting provider
I hate that the message us box pops up every time I log in and then I can't never just end a chat without system pinging me 1000 times.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members