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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Much too long of wait for chat - more than 10 & still no one
It's frustrating trying to use the chat feature because I have to wait for so long, and then if I don't respond right away, the chat closes
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Difficult to remember my username from 5 years ago. UserID did not work with my domain name.
Slow to update to industry standard practices. Slow website loading,
Stop running ads on the opening page. I've been with Bluehost for over 10 years - I don't need to be nudged and hounded every time I login
Having to wait 20 minutes for a response from live chat consultant is a little ridiculous, especially since the chat will auto terminate if I don't respond within 2 minutes...
Your first page demands a response before your clients can move onto services... where they wish to go. That page is a sales offer and most people will be in a hurry. You present the optional button for a link to purchase in a first position — as large, dominant, first and blue. In order to avoid a purchase mistake you must notice the very much smaller black font beneath the big blue button. It's a nuisance and purposefully deceptive to make another buck. We paid our money... show a little respect and taste. I came to you by choice because I have a higher opinion of you than you seem to have of yourself.
Impossible to contact customer service by simple email. When calling the phone number, I have yet to have someone get back to me on a reasonable amount of time. Very, very frustrated with my bluehost experience thus far.
Chat blocks my visibility on this iPad and it does not give me an option to exit
You are not helping the issue I need to resolve at all.
Some communication with the representative was hoorible.
Your software doesn't recognize my user name, used many times from 2 years ago.
When you changed over to a new billing system last year, all history of past bills was apparently lost. I need this info for filing my taxes.
It's too much to get to the domain tools. I am literally clicking a link instead of a button on the panel or something. It's just too much, and why am I paying an extra 50 a year? I don't understand this at all.
Support has been helpful in dealing with issues with my site.
It's too hard to get to the site to do my tasks without having to go through captcha (why you should require a human user, anyway?) and ratings and now this feedback.
The bluehost team should have assign one assistant to client to resolve issue even if does not resolve in one interaction
The chat window is blocking the drop down menu on my Mac so I can't log off. Also, the chat icon is blocking this box as I try to type on my phone. Argh!
I was sent an email with a link to give me step by step instructions. But I have to log off first. For now, when I hit the link, I get a page that says How to create and manage a mailbox. But there are no instructions.
When logging in the Home page is blank. You have to click on the menu then select Websites and then Home to load it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members