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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Your webhosting site has become less friendly. Please stop trying to upsell me. I just want to quickly gain access to controls after logging in.
1) i can't get rid of the chat box and 2) the chat box is not helpful
Quite mixed. I have had 2 helpful experiences, where my problem was resolved quickly. This was when the Bluehost agent reversed my website having been removed from my websites tab, the other was when my another agent reversed my being locked out of my account (a BLuehost error). The others have been particularly poor. One being my login not working for reasons that were not explained to me. The other being bluehost removing the wrong website from my hosting package. The other being waiting 20 minutes to be identified (couldn't find my url or login details) before being able to ask my question. Call dropping spontaneously. Being put on hold for 5 minutes after I asked "what will happen to my original website if I click Transfer website?" The pathways /hosting/details/sites brings up a different page from /hosting/sites which was very confusing. This is particularly poor because of the fact that this is a hosting site, yet the pages on it are confusing.
I am unable to receive emails from many senders. An ongoing issue that is costing me clients.
My bluehost access constantly gets locked and i have to contact customer service to get it unlocked. It is the worst platform experience I have ever had. I would give it zero stars
Easy to understand, phone support was very helpful!
Limited choice of theme to choose. And cost too expensive
Your support sucks. Support tech blame the problem with my site on the developer
Confusing pricing and promotional periods, unhelpful customer support in linking my Google suite.
I need to delete the primary credit card as it has been discontinued due to fraud and can't seem to figure out how to do that. I have added the new card but just can't delete the inactive one
The new layout sucks. I need to old cpanel back easily. Where do i find it?
You put a full-page ad (for domain privacy) in front of me upon log in. Why do you think that's OK?
Website got removed although customer service in getting it back was excellent had it not been for that incident I would've rated it 5 stars but the customer service was truly out of this world
Everything has been very hard for me to navigate. I am moderately tech saavy, but just could not find wats to customize as easily as i would have liked.
I made the website but getting traffic and revenue is an issue. I have made a quality website but I have got 0 revenue in a whole year.
Can't load the site editor login or bluehost page from Nepal sometimes. Makes it hard to work on the site.
So far so good. I will be able to say more once I start using the site properly.
While I have normally had a good experience with Bluehost, taking away the options for 2FA means I will be switching providers soon.
You overcharged me for what was supposed to include technical help 24/7, but the 24/7 help always says I have to pay extra to help. Plus, on the bottom of my site, it has three rows for the same thing and won't let me delete them. I could have built a better site for free instead of paying $165.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members