On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Your website is the clankiest, clumsiest piece of $#*! I've ever used. I would rather get an AI to help rather than this useless site.
After multiple attempt to update the domain contacts with multiple tickets, I have been ignored and the issue is still ongoing. This is one of the worst services I have ever come across.
I never requested a free.online domain. I asked for it to be discontinued. I continue to get popups when I log in which suggest that I add domain protection. I do not want the pop up and I do not want the free domain!
Every time there's an issue, I'm in for a 1-3 hour back-and-forth and often, nothing is resolved.
Hard to navigate unless you are familiar with the site.
Bluehost has been a great for what I'm aiming to do with my website. There are so many options for the way you want to present your material. It's worth it! - Haydee
Bluehost is very easy to work with and there are lots of training material available in youtube for it.
I have had many positive experiences. The website is wonderful. I just need my booking calendar added per the pro ticket I submitted. That should take a few minutes and then the website can go live.
Customer service is the worst. Today I paid for a domain name and received the wrong one and Bluehost is not doing anything to make it right. Negative reviews on all social media platforms are underway and i will be reporting Bluehost to the better business bureau.
I AM $#*!ING SICK AND TIRED OF MY SITE GOING DOWN ALL THE TIME, YOU ALL ARE COSTING ME MONEY HERE! WILL CHANGE PROVIDERS, TIRE OF THIS $#*!
Confusing interface for web development. I have really struggled to link pages to eachother and create homepage, menu, etc. Still struggling to be honest
Very annoying ad before I login and this is also annoying.
Well couple of hiccups while renewing the domain, but eventually it got fixed. Thanks anyway
Need help being able to use the front end to edit.
I no longer waste 30 minutes looking for my website and all of the segments of it are seamless for me. Now I am better able to maneuver around the sight as it is easier.
The customization feature is heavily limited compared to competition. Good features but just not entirely customizable as promissed.
I'm using Thunderbird and it is having a lot of trouble getting email, and at times I can not send email?
Is it me or Bluehost
I just signed in and you want my opinion? None formed yet
I have had very little meaningful help when things havent been working
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.