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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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The labels on the tabs are not descriptive enough and I don't use the site often enough to remember where the actions I want are buried. So every time I need to update my site I have to poke around for the right place. I am happy to help create more descriptive labels.
Your shared resources hosting is so terrible that even basic website solutions does not work - it is not accordingly to your marketing and customer expectations. Only way how to solve this issue (which is as you probably know, equal to not working business due to slow page load time) is to upgrade into dedicated resources - those are heavily overpriced compared to your competitors. Whole logic of luring customers for affordable hosting and then try to sell him overpriced product is not only annoying, but seen as a unethical manipulation to get customers into a corner where they simply have to pay. What to do: Make your cross-sells and up-sells more fair.
Nightmare! I changed nameservers a week ago on Squarespace and the DNS records are still not updated correctly. I have been in touch with Bluehost every day, sometimes many times a day and every rep gives me a different answer. When I ask for a survey (after a bad interaction), my call is disconnected and I do not get a survey option (this has happened twice).
The security on my website is porous. Not from my end, but on yours. I spend hours each week cleaning up malware files created outside of WordPress and not by me. It is exhausting.
It was easy to get my payment updated. I was in and out in a flash.
I like the upgrades you have made,It follows better
I was locked out of my account for a few weeks and the response time on emails from the team that was to help me didnt provide any reason or details. Very disappointed. Good thing my website was just beginning to be built or who knows how much money I would have lost.
I've been pretty disappointed in the load times of my site and why should I have to pay extra for privacy? I don't need people knowing my personal info
I like the service but I still cant receive my mails from different services
Impossible to find anything on t his site, terrible user experience
Misleading, and unethical service provider. Ulfat at the online chat is condescending and unhelpful. Refused to escalate my dispute and refused to give me a reference number. I have been unethically induced to renew a service which I had already cancelled and upon realisation of this I tried to remedy the situation to no avail because Ulfat kept on repeating the same things, in a condescending manner and refusing to find a solution.
Websites and emails have been down for several days and even after several chats or calls the issue never got resolved, I will be filling a legal compaint due to service issues
Tried to add a new admin but the system kept looping on the verification number page and couldn't finish it.
Good value for first-year customers. Not so much years 2 and up.
It is difficult to make payments with a credit card.
You keep charging me over and over when it's already paid. All of my nameserver change attempts have failed. I haven't received a refund and was charged again.
I am not able to access my email through outlook and bluehost has not been able to give me support to get access through outlook.
Your system is not user friendly! For example... I have my credit card on file and yet every month I have to login to pay my office space email subscription... That should be automatic... And yet when I login I have to jump through hoops to simply pay a bill.
Sometimes too slow. And have a problems with mail servers in some spam lists
I hate that I can't cancel the users I no longer need for Google workspace. I'll be transferring my service away from this overly squeezed POS business model you have going on. Cheers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members