On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Hit Customize Site and it keeps downloading a file and not doing anything else
Bad chat support bad phone support site is built and published but when you go to the site it says it's coming soon
I am struggling with how to customize this domain and hosting I purchased the other day. Not only was it much more expensive that what I would typically buy from WordPress.com, but it is trickier to use. I am not sure I have the patience to figure this out.
Not a good experience. No response to a simple question. Is a pin number required?
Somewhat frustrating start with transferring a domain in
Seems like it's just a bunch of upselling. I purchased some of the upsells initially and it's trying to upsell me even more after that.
The hosing platform just works. They also provide free help and tutorials, witch Is a fantastic deal when buying their plans.
No email contact, just a bot for replies, which is a worry. I am a little concerned how to get in touch when things go wrong
I am existing customer for other domains & companies...was happy before especially with support. Now I have a domain registered with GoDaddy, I just paid and set up a new BlueHost account and need eMail with new domain address ASAP (and don't really want to use GoDaddy for that). Unclear if BLueHost is pushing to transfer domain registry (or just host)... no response from CHAT that is offered lower left... will try calling 800 umber...
Online chat is terrible!
I need to set up an email account and this site navigation brings me to a service that doesn't work
I find the site to be very confusing. I've tried publishing my page several times and it keeps giving me the run around.
Your interface is too difficult to find things and to understand
I didn't get anyone to help. I've been on hold over and hour on message
Very confusing. I was sold multiple domains in one attempt
I can't migrate my site because of a "service unavailable" message.
I've made 4 attempts to contact Bluehost to resolve a problem migrating my website. My website is now completely down and my emails are getting no response. I will be asking for my money back if this problem isn't solved immediately.
Publish says live, but the website doesn't show it.
I am a new customer and still struggling to migrate my services to Bluehost. I purchased professional services for this migration but I've absolutely no visibility on the migration status. I am fed up with sending follow-up emails. Chat Support or phone support don't have any visibility on my case. I was confused/surprised about how to continue with Bluehost. Definitely not recommending this service to anyone. You guys need a lot of improvement. There is no escalation matrix, no account manager, no direct ticketing system for customers, and no direct interaction possible between your technical backend team and the customer.
Trying to transfer website to this host, it is not a wordpress
I'm really stumbling with creating my site. My domain will have 3 different site and i keep selecting blog sites I'm about to give up
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Web Hosting Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members