Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I am completely new to this design world but have been in technology for 20+ years. WordPress popped up and then other design products & editors. I think I was supposed to select just one, but the whole process is confusing. I was hoping for simple steps to just follow.
Ftp information unclear. No email about ftp sent and difficult to use
Great …. Very easy and straight forward. It also have great features
Support had poor communication skills when used via chat.
Compared to other hosts that cost the same, this has less basic features like not even a single mailbox for a default email.
I am battling to import my old WordPress site. But that is not the fault of this new site. Just teething problems I suppose.
Had an issue I thought would be resolved...apparently not...currently on hold...been waiting for almost 10 minutes...
Started website using google log in. Then google log in stopped working and had to contact support to have password reset. Overall, not a great start.
This is very hard to do. Right now I can't find my saved draft.
I am still trying to get my issue resolved. Slow feed back, unhelpful responses.
Cannot get theme to install - frustrating way to start the day
This is so confusing and difficult to setup my business. I paid for a package to automate this process and it has been one big headache. Every time I try to get help ai puts me on with someone who has no idea what they are doing. I have been sent to blogs more questions or just left on hold!
Your service SUCKS! I have to resent my password every single time I want to login...HORRIBLE! The worst!
Ask me later after I have done more. I'm gathering my social media website URLs to enter here, Interruptions for ratings is distracting me and causing multiple re-logons!
I tried all day yesterday to make a site and I couldn't get it to work. If it looked good on desktop it's awful on mobile. Noting was drag and drop like the ads, videos, and agent said it would be. I added a plug in called Elementor that a youtuber said would make building easier but anytime I pick a theme and load it, it's not the theme just words on a page. Nothing to drag and drop again. This platform is NOT user friendly and I'm ready to ask for a refund and forgo a website. I tried the message us feature that said my wait was one minute and it's been 10, so I called and I'm still waiting for help. So disappointed.
Just diffiicult to migrate my site. I am struggleing to get it done and now see i have a time limit on free migration. I am now also worried about security as I am finding out my old hosting site has such high security I can not add the migration plug in myself. I had to get help from the previouse host
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.