Bluehost

Many attempts in sept to get help simply how to access live website building support, which i paid over $250 for one month and your records will show i never ONCE was able to access one call, even one second of help, this was back in sept or early oct... i also tried asking for help hiring someone with BH to design my site and didn't get feedback and i just now spent over 20 min detailing the issues, hoping i would get it resolved, frankly, hoping to still be sold on hiring someone to build my site, then the chat closed down...

Not impressed with your hosting services, the lack of security, and that you now charge for every aspect of hosting individually. This is gravely disappointing Bluehost. I've been a customer for over a decade. Not interested in being one any longer.

This is not very user friendly and it doesn't explain things well. I need a small ecommerce site. The only theme that is coming up is a blog style theme and I cannot seem to get around it. I've already spent over an hour and a half on chat trying to figure out the first problem, I don't have time to do that again.

I absolutely do not like speaking with people in other countries that have no idea when you are having issues with the network and say no problem here only to 4 hours later the problem is fixed. They have no tools to help people and are extremely hard to understand. I wish there was a copy that would stop outsourcing.

The support team is not trained, there were configuration errors with the DNS that I had to hire external people to configure it correctly.

When they gave me support, they said "it's already solved, wait 2 days and we'll see", that's how I was for 2 months.

I like this place because I was with register/web.com and they were far too expensive for my needs, I came here mostly to hang onto domain names. I had a website here but you wanted to charge me far too much so that's gone now, basically I just need domain name renewal, and maybe a 1 page static website to show I own the names.

I've had two situations in the last week that happened because of my own actions. Both times I called the representative was very helpful and solved my problem quickly. It's very nice to be able to actually talk to someone relatively quickly and the primary reason I have bought my hosting with blue host.

I've had their host all year and paid to use their website builder. It only worked for the first couple of months and have not been able to make any changes to my website since it has not been working. I've asked multiple times for months and nothing has been fixed and they refuse to give me a refund. I do not recommend

I found the whole experience extremely confusing. I have quite a bit of experience making videos and editing using Premiere Pro, etc so Im not a beginner in those aspects. However, I had a lot of trouble figuring out what to do while making my website. I did watch a lot of the tutorials too btw.

Two of my websites were down for almost 2 weeks; nobody knew why nor seemed to follow-up with me about status. Bluehost did not respond when I asked for compensation for loss of web time which resulted in lost of business.

The login experience is truly awful. For weeks, it did not allow me an option to update my existent password so that I could sign in automatically. This had to be done manually, making the sign-in process tedious. Additionally, after logging in I get an ad/offer from Bluehost. Every time. You're kidding, right? I mean, I pay for my service already. In short, streamline the login process and you will have scores more happy customers. Thank you.

Something happened to the back-end of my site and as a result, I am having to recreate many sections of my site. What was suppose to have been backed up and restored is more than 2.5 years old instead of being from Feb. 9,2024. I am so angry and it is going to take me months to fix my site and I don't have any confidence that the same issues won't happen again.