BluehostReviews 21,468

The new site layout obscures what I am looking for. It appears to have been designed for people who are just beginners and don't really understand how things work. For those of us who do know how web hosting works, getting to the advanced features that we really need is much more difficult, to the point of thinking some other site would be better.

No SSL certificate covering my domain name Apple Mail client accounts. Webmail works but not Apple Mail client. 3 days and counting without receiving email.

I couldn't log in with my usual login as thaliaalcina. Com
Had to remember my id, which was so annoying. Finally got into my account after much deliberation.

Bluehost is simple and easy to use and gives me a functional website. It has been a fun to design the website we needed and continued edits are very easy. Thank you for a great website builder.

I need support via chat, and every time I have to wait forever but If I don't answer within 60 seconds it gets closed

Had over 30 sites hosted on GoDaddy platform. When a question or issue would arise I could get someone on the phone within 10 minutes to work out the problem. Great customer service. I had one site that due to WP needed to be hosted on Bluehost. The migration took 5 days, customer service is non-existent. You call to press various numbers, enter your phone number, customer ID number etc., to only then wait for 30-40 minutes before a person picks up to ask you the same questions. Then they can never find my account, have to give them my customer ID again and PIN several times before they find the account. This is 10 minutes or more in addition to the time on hold. They can't fix any issue. They always say their servers are updating or some other useless answer and to check again the next day. Connections with emails continually break between cPanel email host to customer end.

I have made a number of calls and spent an hour + each time with an agent to "fix" the issues I'm getting emailed about, and at end of each of these calls, per agent, everything is fixed. Only to later get yet another email that there is something more to be fixed. I am not even yet actively using this for an active website yet, but am concerned, given how it's been going, that this is only going to be a headache if I choose to get a website going and then need help along the way.

We count on you guys to provide reliable up time. Getting security errors trying to access SEO optimization and couldn't log on for 30 minutes. Your shared hosting results in everybody on a box gets flagged for spam if one of the accounts spams.

Bluehost has grown so large by employing very low sign-up pricing with a huge increase in prices when it comes time to renew. At this point they have you and you are stuck with them, because it is quite difficult to change over to a new hosting company.

It truly is a trap!

Because of this Bluehost does not consider any specific customer as important or relevant. So, expect to be treated as just a number

Bluehost has extremely poor customer service

Bluehost has excessive telephone support wait times

When you do get through the operator they have very limited access and cannot resolve serious problems so they create a ticket for escalated support

The same is true for Bluehost Live Chat, who will ask you, exactly what you just asked them over and over again as if you are a 5 year old child, until you become infuriated. Eventually you will be given a support ticket for escalated support

Escalated support can only be contacted via email and are not open on weekends. Response times are usually 2 to 3 days and are usually just a canned response. So, if it is urgent or mission critical Bluehost will not lift a finger to help you or take any notice of any damage they are doing to you. Bluehost does not care less about you or your business, only your credit card number

If there is anything unusual such as an invalid Auth Code or EPP code, login issue, emails not being received, incorrect charges etc. it will literally take you months to have this resolved, if at all, because escalated support will just say the same thing over and over again no matter how many times you explain it to them

If you complain about this they just close the ticket and you have to start all over again

Recommendation: Do not use Bluehost. You will be overcharged, receive very poor service, and be treated very poorly

Bluehost WordPress team has not connected with me. Trouble contacting them All calls have been misdirected without any work team being contacted. Very bad so far.4 calls at least.