Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
I'm not liking the issues I'm having with logging into the CMS, or the difficulty I'm having with setting a PIN.
There is not enough guidance to properly manage the account. Nor can I find a phone number easily.
You are requiring a pin, and your pin creation says something went wrong. It says i will have to do it next login. What if it still doesnt work?
I'd pull out the rest of my hair if i had any left. Trying to get bluehost to unlock my email account since Jan (
This has been a nightmare from beginning to now. I had so much misinformation that cost time and resulted in frustration. The transfer time was excessive and I had to call several times. I called to get assistance the other day but the systems were down. The rep said he would send me info to help me, which I never got. I had 10 domains to transfer, but ended up moving those somewhere else. Will probably move this one soon too. Terrible experience. Too bad, my first call in was amazing.
Your service is absolute garbage. I should not have to jump through all these ridiculous hoops just to bring my domain in line with DMARC standards.
Sometimes it is slow to load and get a lot of error messages.
It has been over a month since I tried to get two sites transferred. Only thing that has happen is my site broke and I no longer have access to my data. Spent more effort changing then if I would have built the websites from scratch. More than 40 hours on the phone. Every call takes 2 hours just to be told wait 24 to 48 hours and call back!
The dashboard is incredibly slow. It's really annoying.
SSL is not working well. Pay for individual services like domain and privacy protection is in the Wordpress choice plus pan but after I purchase hosting domain privacy protection service is not provided.
I keep getting messages about transferring my domain but I already spoke to someone and they said it was cancelled. I don't want to transfer my domain so please stop sending me emails.
Log in process sucks. Isn't Apple password friendly. Interface is slow.
My website does not look the same as the WordPress template. I keep launching it but it still will not change.
It has been a horrendous experience activating Google Workspace to receive emails - 5 times contacting technical support who each claim the problem will be resolved once propagation takes place in 24-48 hours, but the problem of receiving emails still exist.
I find everything about this clunky and inconvenient and I do not get service.
Don't understand why my Touch ID didn't work today, but it didn't. After I searched for my User ID, found it, then created a new password, all seems okay at this moment. There must have been updates. Signing in seems very different from the last time I worked on my site.
Ad to just log in
Last phone call still didn't fix my site
Poor organization of interface after login
Thanks for this awesome services I have 5 years and will not move any where else
I'm trying to *manage* my domains and I keep getting ads for *buying* domains. I don't want to buy a frickin' domain. Turn the frickin' ads off. They are interfering with my ability to use your services.
Your menus are hard to navigate, I still can't find the product I purchased
Answer: NO - please do not go with Bluehost, it will save you a lot of hassle. They have the worst customer service and take your accounts offline just so you upgrade for more money even though the thresholds were not met. This means they are just running a scam by taking your websites offline and then offering the solution to get them back online by paying more money to them. My websites were down for 6 days and I've lost hundreds of dollars in income, have to pay my developers for all the work they did and NONE of it will be refunded by Bluehost. I migrated everything away from them and they do not even want to refund my sign-up costs. It is a total scam run but incapable and money-grabbing people whereas the CEO of Endurance group Jeff Fox made $10.000.000 in 2019 alone and the CEO of Bluehost Suhaib Zaheer $2.300.000. Be aware you do not get scammed by them, I've warned you. They are an evil company run by people with zero morals. I am going to report their theft to the FTC, BBB, and law enforcement. I will not go down without a fight and they will regret stealing from me and other affiliates as their reputation sinks in the toilet.