From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
While not exactly easy to use, Bluehost and Webpress provide everything I need, and the online help to assist.
Ups and downs for sure, but overall, the experience has been below average. Whatever spam protection is included for basic CPanel folks seems to be nearly non-functional, a few of my accounts have been hacked several times, etc. I'm not going back to GoDaddy, but this has not been a great hosting experience
Its very confusing to get everything up and running
Bluehost is a good hosting service. I have no complaints whatsoever. Easy to use, great customer service.
Your service keeps crashing. I am within my 30 days and requesting a refund.
Very bad experience I have had a lot of problems with my website for a very long time and no solutions is disappointing.
Too many glitches and too long to get any support.
Learning this WordPress stuff is very intricate...
Nothing works, neither the mailbox, nor the host. Complete cheating
Not easy to get the info i need, oversold on items i don't need, difficult to interact with services
I was finishing my private registration when I got a phone message that I was supposed to do something about this. Could not understand the message sounded like something about DNS. Went to chat was put on hold for over 10 minutes then got cut off. I want to finish the private registration.
Whatever changes you've made to this system are ridiculously complicated. It took me more than 5 tries to access my account and had to reset password twice.
I am beside myself with frustration with Bluehost. My account is hacked. I understand, that happens. But you suspended my account without a way for me to fix it. Then I go through 12 hours of back and forth with support and it's still not resolved. My sites are down. It's affecting my business. I feel helpless and lost, and still you take my money.
I have now had no website for over a month. They failed to renew my domain and I have been talking to their customer services via webchat every other day for over a month. All they ever do is send it to an "escalation" team who will click a couple of buttons, nothing works and then I hear nothing. I then need to start the entire process all over again. The only number I can ring is an american number which is little use to me in the UK. All international users should be aware that all dates are in the american format so make sure you're aware when looking to renew. Also, if anything goes wrong you will be talking to to people in a call centre that clearly have no power to do anything except send a message to another team who will email you (maybe) in 24-48 hours.
I have been promised for days now that my domain will be assigned to my new Hosting package. I cannot assign it. I was promised yesterday it would only take an hour. But a day has passed and it has not been "assigned".
It's not easy to use and I have a hard time editing. I am a beginner in blogging.
When I first became a custom of Bluehost several years ago everything was great. Since Bluehost changed to outsourcing support overseas it has become a much less satisfactory experience.
You never fixed the major issues with one of my staging sites then clogged my website with ridiculosly large backup files as a "workaround"
It took two days to fix what should have been repairable with the first call in 4 minutes.
I have tried to get help from the bluhost chat bots getting my SSL certificate on COUNTLESS OCCASIONS. It has NEVER worked. I wish I could get my money back.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members