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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
This summary is generated by AI, based on text from customer reviews
Service not good, website always down. Not happy with service
I dont like the splash page before I get to my account. Please make it so once I have read the page I can not have it show up again. Its annoying.
WHy the need to go through multiple places to get to your account? Trying to get to email, sometimes the program won't even proceed, and I have to start over.
What is the purpose of having to go through multitple links just to l0go into an account?
Your customer service is abysmal and you sell your services as services that are easy to setup when they are anything but easy.
I have been trying to create a sub-domain for my business, everything is set up correctly but some internal error prevents my sub-domain from rendering. I have been trying to correct this since Novermber but no resolution.
Have been on chat so many times and all they do is send me to paid sites for information, if I knew Blue host wasn't going to help like they advertise I would have never joined them.
I have had an ongoing issue where when I try to manage my domain ucacademy.org I get a 404 error. No one has been able to resolve it.
After 12 years of being a customer it is clear you no longer value my business
New website creation interrupted email service for two days, and seemingly deleted the new website. Currently trying to have it resolved, emails are back (by re-creating and migrating our data ourselves, support couldn't help us here) and currently waiting to see if they can recover the website they created.
Read this before EVER considering using this service. I tried to migrate a simple landing page/WordPress site to their service from another. I used their migration plug-in -- however, their migration plugin misfired somewhere, and my site could not be moved from its temporary site -- meaning my customers only got a blank site when visiting my URL.
After 3 days of receiving the runaround from a very diverse set of absolutely incompetent customer service reps (who only knew how to read a standard script, not actually solve any problems), a customer service rep managed to actually DELETE al my files!
It has not been 4 days without a site - this is aggravating and unnecessary.
Never use this service. It may seem cheap, but it will cost you more than a reputable hosting provider.
A pending support case has not been resolved for over one month now and no resolution in sight.
Bluehost user interface and support has gone down in the last 10 years. I remember when I was able to call and get a live person on the phone that speaks fluent and clear english.
Repeated DNS propagation issues. Over four days and MX record change for mainstreamboutique.com has still not propagated. Terrible.
Overall it has been good, but not great. I am a technical professional, and find many things convoluted and poorly placed. The support team has not been great, and several features (like being able to SFTP) are no longer available.
For background, I formerly had a site hosted on bluehost (corriegraphics) for about 8 years.
Excellent service highly professional company with great support staff
Excellent Service Support professional and knowledgeable representatives I am extremely satisfied with Blue Host and highly recommend them.
I have had so many issues with Bluehost. From login issues to email issues. I am not happy at all with my experience.
Very smooth, and any issues I have are quickly and easily resolved with the help phone number
Website is a pain to navigate, get a popup once arrive at site that you can't get rid of.
I hate the new layout. I can't find anything and the links on the left never work.
Service is contantly out, can't access account at least once a week. When I contact support it never ends in a solution. I always just have to try again later. I won't be renewing Bluehost next time. I will be switching to GoDaddy or another more reliable hosting service for my business. Bluehost is also known to be quite slow.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members