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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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All the functionality is being stripped moved and hidden, and the price keeps going up
$#*!ty support, ads added to a product i am already paying for, changes to packages, etc. Just go back and look at all the times I've had to contact you.
When in email accounts, at intervals keep receiving server error message, have to refresh to get rid of the message
This place socks. Too many hoops to logon and access my blog. I don't have to waste time clicking on upsell links every time.
Why are you trying to auto populate cart with a hosting service that is good till October 24?
The whole system has changed with no notification, ive had to contact supprot and practically start again with lds and passwords and now have to learn the new format of the site, you couldve message to say hey we are changing and here are the changes.
It does look easier to navigate however to my buidler sites etc, so good work there
Largest issue is with template addons purchased through Bluehost but do not work. Unable to contact developer for help and Bluehost would not assist with the problem. Basically, a rip-off. Other features are remedial at best.
Lag time can be bad and sometimes bluehost doesnt load my website for me to work on. I get a 503 message.
Worst tech service I have ever experienced. Constant upselling bull$#*!. Price gouging, holding sites hostage. I hate Bluehost.
Way too long a wait times on both phone and chat tech support. The last two interactions on chat were miserable and useless. I normally find all your tech support pretty good.
Bad hosting, there were several problems, the last of which was a hosting problem with the website files.
I contacted the bad support and they did not solve the problem for more than a month and in the end they told me that there is no solution to the problem of the site and its files are in the control panel and they said the only solution is to delete the site.
Unfortunately, I was not able to access the backup copy, and I had to delete the site and build it again. I lost all the content, effort, and money. I created the site again and paid money to build it again.
Other problems occurred after that, and I contacted the bad support again, and after that and a long time, the problem was solved, and I asked for compensation for what happened and the money I lost.
After a long conversation and their confirmation that they had caused a problem, they said, "We will send you a free year's compensation for the hosting and domain." After the conversation was closed, I did not receive any compensation and nothing new has happened yet. I have all these letters and I will file a case for what they do to the clients.
False promises - bad hosting - bad support.
The chat help and calling in for assistance need to be better. It takes multiple calls and chats for help. The majority of the time, the "help" is incorrect. I have been very disappointed with this hosting service so far.
Your price has really gone up, I'm looking elsewhere.
Overall it has been good. The blocks on the website are sometimes not user friendly (can't get pictures into a spot I want).
I have tried 3 times today to get support thru chat...if I dont see the chat and miss about 30 seconds...it starts over again. This is really $#*! service. I put my issue in the chat thread.and NO one looked at it.
Multiple users are getting into my account without my permission.
I'm speaking with a support team member of bluehost and I had to wait 30 minutes on hold to get him.
Very very very very very very very very very very very very very very very $#*!
Building a website shouldn't take 9... months! YES. Plenty of my frustration comes from the learning curve and user error. But a lot comes from constant issues with my theme (Elementor,) changes that look great in edit mode that don't work live.
I've paid $175 a month for WP Live and have gotten VERY different answers for the same topic, had to call back multiple times for the same issue. It took 5 days to get Paypal setup correctly!
At this rate, I'm not sure I'll ever get my site launched.
Cannot find payment history. Only shows last payment.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members