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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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I spoke with a customer service representative and specified that I wanted ONLY my domain name renewed, for a total charge of $21.99. I also specified that I did NOT want the other services renewed, including WordPress Basic Hosting and Domain Privacy/Protection. (No web site exists; the domain name is a placeholder for a future web site.) The rep assured me that auto-renewal was not active for the services I did NOT want. 14 hours later, I was charged for these services--$375. Two phone calls to Bluehost were ineffective--"Upon further checking, the charge is already outside refund policy." I called 16 hours after the charge went through. This is "outside refund policy"? The rep advised me to call my credit card company and have the charge removed.
I view this as unprofessional at best, and unethical at worst. It seems this company does not care about satisfied customers. Needless to say, I will never work with Bluehost again. I find this "policy" shocking, so I'm writing this to warn others.
Hope you find the comments useful. The best of success to all your web sites!
I like having all my WordPress websites on one portal
You've been $#*!ing charging me for years for services I don't even use and didn't sign up for you $#*!ing scam artist of a company! I don't even have a god damn website built yet!
Everything is working out ok so far, just having one issue with trying to get help with adding a business debit card to buy a premium plug-in. Called five different persons and no one has been able to help.
I've used Bluehost for more than a decade. Customer service continues to decline and the user experience and performance continue to degrade. I'm continuing to move more and more off the platform to other options.
My experience with BlueHost has been so hit or miss. And even more unfortunate I have put way too many hours and money into switching platforms at the moment. Half the time the website is down for maitnence or there is some huge issue with accessing my website. It's been an okay experience but I'd really hope for higher quality. The speed of uploading photos, editing templates, or using anything within website building feel prehistoric. I'm not usually a negative Nancy but I always seem to have an issue.
Lousy at email and you locked me out of my website. Your core business sucks
I have reached out to customer support twice now and my issues have not been resolved and now my account is all messed up. This has not been a positive experience at all so far.
My account has been hacked, blue host didn't have the backups that they offered, now I cannot get into my account from different locations in the world. I'm changing to another host but I have to wait 60 days to get the code. It's a mess
It has become extremely difficult to navigate to my server's file manager and impossible to do so without the nag screens to purchase more services. I am seriously considering transfering my account to Amazon Cloud Services because of these issues.
Everything has been most helpful except the early payment.
Totally unresponsive and am moving site to Nexcess, never use bluehost again, and I've been with them for almost 15 years. Oh well...
Was locked out of my account for "fraud" over a week for an id you already had on file. It took at least 10 phone calls to be resolved.
Every time I log in to my hosting account, this HUGE ad image appears, more than covering the whole screen. I have to scroll the page in order to click the "no thanks" link! Every time! I mentioned this to customer service on the chat twice already.
I can't figure out how to connect my domain so that I can create a website in wordpress. I upgraded my hosting package to allow me to host 2 websites. It should not be difficult to figure this out! I should not need to contact support!
Some of these things are a little confusing for a newbe but I am learning.
Phone customer support is the worse. I have to go through long menus of options before I could talk with someone. And now I've been waiting 8 minutes for someone to pick up.
My site has been down for months and I've contacted support 3-4 times and it is not resolved.
I have always got the support i have needed at the time.
Good strong service with plenty of opportunity to add more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members