BluehostReviews 21,468

I like Bluehost a lot. I've have always received very good customer service and the representatives have always taken their time to help me resolve any issues that I might be having. The only reason I don't give Bluehost 5 stars is because I have had some hiccups along the way that have been pretty annoying to deal with.

Even so, I am very satisfied with my hosting, the customer service, and the experience that I have had so far.

I have had great experience in the past with BlueHost, then things have gone downhill in the last few months. From a new corky login panel, to the many chats and calls it takes to get one thing done, to the terrible experience upgrading to VSP (where I was suppose to get an onboarding & migration calls that never happens), to finally loosing my websites that I have been working on for a long time. Things are messy right now and no one is able help. What happened BlueHost? You lost. Your edge.

Every time I asked for help, I found a person who followed be with suggestions and solutions.

I don't want to create a new pin, and I resent that you're forcing me to do so. I have my password. It's secure.

You guys removed the Domain management. It is now a pain to be honest! I used to assign and unassigned domain as I please to, but thanks to your new layout and changes in your system this is no longer allowed and I am not happy with this!

Very bad experience and very low security options even after your team insisting to activate SiteLock and CodeGuard.

I've left feedback on the change to Bluehost's new platform several times. It has way too many steps to do one thing that I used to be able to do (such as managing several sites), it has lost all of my old invoice, it is chaotic to navigate and has opposing information in different places. It frankly sucks and makes me worried about the state of the company (and if I should look for different hosting).

The worse support team I have ever seen in my life, technically zero, am sure the company just outsourced customer problems to non tech staff who has fail to understand customer problems, business requirement and time it take to resolve the problem and escalate it if they can resolve it

It used to be very good but I had one very bad agent a couple of months ago (who conveniently made it so I couldn't answer a survey...but I have screenshots), but lately things have been going wrong with no apparent explanation.

Some things are more complicated and some explanations more extensive that they could, but overall it's fine

Your Bluehost plugin is aggressive pretty much forced on users, as the same can be said with other hidden plugins made by the same developer and are basically forced on users, it overwrites htaccess often, your service is horrible, your tech support is full of denialism.

I have been refused to provide support by the support team on various occassions. My queries were not professionally handled. I was even made to feel as if I was threatened. I hope bluehost takes care of the feedback of customers in constructive way.