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From the business
Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Easy dashboard to navigate and great customer care service. It is important for me that customer service care is readily available
It is a lot to learn to get a functioning website but I am enjoying the experience
I am pretty sure that Bluehost breaks once a month or I can't login to the host site to make any changes on my site due to "known errors." Also, they just changed my unlimited plan to not being unlimited and now I have to pay more to get it.
No way to change my current tier without having to create a new account.
I just want to login. I don't want an ad that is a trick question and if you are not careful you end up in some marketing nightmare.
I feel that you have a whole bunch of plugins that are forced upon me. Also, I had a lot of issues logging in lately, my site appears to have slowed down and I do not like that I cannot delete my offline site when the online one is active.
I hate that you keep asking me to buy something every time that I log in. I said "no" a billion times already! Give up!
I pay for the professional services but you all only respond sporadically. Been a week w no communication.
My website is down for 72 hrs now. No rely from you guys at all!
As a new user I found the prompts and customer service to be very helpful. Customer service was a easy process when I had questions about my account.
I wish y didn't try to sell me stuff all the time. I've been your customer for 10+ years.
A few weeks ago i was unable to log in for several days. No apology... no email to tell me the issue was fixed. You changed my login without letting me know. You are not the company you were a year ago.
Been using them for years they have great customer service. They always help me when I have any problems, and resolve things quickly!
Los asistentes técnicos estaría mejor si aumentan sus conocimientos y experiencia, sincera y cordialmente.
Customer support broke my site - twice. I had to fix it. I'd just needed a simple thing...
Since I started hosting with Bluehost, my website has been unavailable/inaccessible THREE separate times. In less than 6 months. The most recent time, I was unable to log into my bluehost account for over a week due to issues they were having updating the backend. (During this entire time my site was down as well). Once I could finally login, I clicked the Edit Wordpress SIte button and received an error message. After clicking again, the button dissapeared. I reached out to support (horrible experience, by the way), and had to go through multiple people who kept saying I didn't have a wordpress site until I found someone who could help me. Really poor experience so far. Hopefully they can make up for it before my renewal comes around.
Can't contact the support on phone if your are in Europe. Can't remove my Credit Card
There are too many problems with the server that takes a way too long to fix. Wait times are too long.
Changes to php code are not having an immediate effect on output. Caching?
I don't like being asked if I want to buy something as soon as I log in
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members