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Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.
Bluehost Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers frequently praise the reliability of the hosting services, user-friendly interface, and the quality of customer support, particularly highlighting the helpfulness and professionalism of staff during technical issues. However, concerns arise regarding inconsistent customer service experiences, with some customers reporting inadequate product knowledge among representatives and communication gaps during service upgrades. Overall, while many users express satisfaction and loyalty, there is a clear need for improvement in training support staff and enhancing proactive communication with clients.
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Outside of previews through the site editor, my page does not load. I've tried through more than one browser and at different times. It always says the page is taking too long to respond, even though it is a simple site. Also, I cannot figure out how to make the contact form send me an e-mail and every explanatory article I have found is too confusing to decipher.
Bluehost hosting is being blacklisted all the time as a non trusted source. I can not send e-mails from my address
Stop trying to sell me stuff and changing the look!
Would prefer to keep the startup discount if renewing for a further 3 years.
Poor customer service, they take a long time to respond
I'm leaving. Hostin experience was subpar. Maybe biggest downside was dashboard loading times, but other small UI frustrations that added up.
The new dashboard is difficult to use and the technical support is not very helpful.
It has been very difficult logging in and getting my emails to work. And, takes a long time to get a hold of any help. I am still trying to get help to address email issues.
Impossible to save password when connecting since the login UX has changed... why is it so complicated to login and edit website? It seems that the more time goes by, the more complicated it gets
Your customer service is terrible - beyond terrible. I have tried and tried to get help. I either never get a reply or am on hold for up to 40 minutes or get someone who clearly has a language barrier or get disconnected after over an hour with no one reaching back out to me to continue. I have lost hundreds of hours of work.
Issues logging in to my account and support wait times are in excess of 30 minutes no matter what day or time you try. Support person (Mark) knew my call was dropped several times resulting in a complete start over. He promised to call me back and never did!
Customer care representatives are not well trained to do their jobs.
Customer service is great and immediate. For the most part, the experience is great, however, I have had issues in the past with logging in, or even being able to do anything. I also don't like how extra things I need to pay for that once were included.
Very happy with the site and in particular the patient, friendly and knowledgeable staff that is always there to help me navigate my site.
Your website is very difficult to navigate, and seems it is all about getting money from me.
We have had a problem with SSL on our site for over a month. Multiple attempts/chats/help and it is still not fixed. Unfortunate
I have a recurring problem with emails being rejected. It happens every 2-4 weeks and has been going on for months. Everytime I contact support they tell me it's fixed this time... many hours wasted on this.
Pretty satisfied for the most part, though there are far too many hoops to jump through in order to get to my work.
And it sucks if you're made to work just to get to the work you're already having to do.
My site has not worked for the last 12 hours and I have been on chat with four different people and none of them helped.
There are way way too many steps to get into my email.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members